At a Glance
- Tasks: Lead a dynamic team and create an exceptional customer experience in a fast-paced retail environment.
- Company: Join KIKO Milano, a vibrant brand known for its inclusive culture and innovative beauty products.
- Benefits: Enjoy 28 days of holiday, competitive pay, and opportunities for personal growth.
- Other info: Opportunity to develop future leaders and make a real impact in the beauty industry.
- Why this job: Be a key player in driving brand excellence and shaping the future of beauty retail.
- Qualifications: Experience in retail management and a passion for leading diverse teams.
The predicted salary is between 36000 - 60000 £ per year.
As a Store Manager at KIKO Milano, you are the commercial and cultural leader of a UK & Ireland retail business. You will own the performance of your store end‑to‑end, acting as a brand ambassador while leading a diverse, high‑performing team in a fast‑paced, customer‑first environment.
Your Mission
To deliver profitable growth and brand excellence by building an engaged, high‑performing team, delivering an outstanding customer journey and executing KIKO Milano’s strategy with commercial precision and creative energy.
Key Responsibilities
- People Leadership & Talent Excellence
- Build, inspire and retain a high‑performing, inclusive team with strong engagement, accountability and pride in the brand.
- Own the full talent lifecycle: recruitment, onboarding, development, succession planning and retention.
- Develop leaders at all levels through coaching and reviews, while fostering a culture of accountability where individuals take ownership of their performance and behaviours.
- Create a strong internal talent pipeline by identifying and accelerating future leaders.
- Embed a culture of continuous learning through product knowledge, artistry, service and selling excellence.
- Plan rotas, payroll and annual leave effectively, balancing commercial needs with wellbeing and compliance.
- Ensure full adherence to UK & Ireland employment legislation, equality & diversity standards and best‑practice people processes.
- Customer Experience & Brand Leadership
- Be a visible, hands‑on leader on the shop floor, setting the standard for service, selling and professionalism.
- Deliver a consistent, premium and inclusive KIKO Milano customer journey that drives conversion, loyalty and advocacy.
- Translate mystery shopping, insights, feedback into clear actions that improve performance.
- Ensure expert product storytelling, flawless make‑up application standards and confident selling behaviours across the team.
- Champion personalisation, accessibility and authenticity in every customer interaction.
- Commercial Ownership & Business Performance
- Take full accountability for all store KPIs, including Sales, Conversion, ATV, UPT, LFL growth, Shrinkage and Productivity.
- Analyse weekly and monthly performance, identifying opportunities and risks, and executing agile action plans.
- Deliver annual budgets and quarterly business plans aligned with regional and brand strategy.
- Maximise trading opportunities through strong floor leadership, peak‑time planning and local market insight.
- Share competitor intelligence, customer trends and commercial insights relevant to the UK & Ireland Market.
- Operational, Brand & Compliance Excellence
- Ensure adherence and execution of KIKO Milano policies, procedures and the KIKO Store Book.
- Deliver high-impact execution of promotions, product launches and Retail Excellence.
- Maintain exceptional stock control, loss prevention and back‑of‑house organisation.
- Ensure health & safety, security and operational standards are consistently met and audit‑ready.
- Drive operational efficiency through strong routines, prioritisation and effective delegation.
What Success Looks Like
- Strong and consistent delivery of sales and profit targets
- High customer satisfaction and mystery shop results
- Low attrition and high team engagement
- A clear succession plan and internal talent pipeline
- A store recognised as a benchmark for brand, service and execution
What’s in it for you?
28 days’ holiday including
Store Manager in Guildford employer: KIKO MILANO
KIKO MILANO is an excellent employer, offering a vibrant work culture in Birmingham that fosters teamwork and personal growth. With a generous 50% product discount, ongoing training opportunities, and a monthly bonus scheme, employees are empowered to excel while enjoying the perks of working with a leading beauty brand.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Guildford
✨Tip Number 1
Get to know the company inside out! Research KIKO Milano's values, products, and recent news. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your leadership style aligns with building a high-performing team, just like they want at KIKO.
✨Tip Number 3
Showcase your people skills! Be ready to share examples of how you've inspired and developed teams in the past. Highlighting your experience in creating an inclusive environment will resonate well with KIKO's culture.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your enthusiasm for the role. It’s a great way to remind them why you’re the perfect fit for their store manager position.
We think you need these skills to ace Store Manager in Guildford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love the KIKO Milano brand and how you can bring that energy to our team.
Tailor Your CV:Make sure your CV is tailored to the Store Manager position. Highlight your leadership experience and any relevant achievements that align with our mission of delivering an outstanding customer journey.
Be Specific:Use specific examples in your application to demonstrate your skills and experiences. Whether it’s about leading a team or driving sales, we want to hear about your successes and how they relate to the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at KIKO MILANO
✨Know Your Brand Inside Out
Before the interview, dive deep into KIKO Milano's brand values, products, and customer experience. Familiarise yourself with their latest campaigns and how they position themselves in the market. This will not only show your enthusiasm but also help you articulate how you can embody the brand as a Store Manager.
✨Showcase Your Leadership Style
Prepare to discuss your approach to people leadership and team development. Think of specific examples where you've built or inspired a high-performing team. Highlight your coaching techniques and how you've fostered accountability and engagement among your team members.
✨Demonstrate Commercial Acumen
Be ready to talk about your experience with KPIs and how you've driven sales and performance in previous roles. Bring examples of how you've analysed data to identify opportunities for growth and how you've executed action plans to achieve targets. This will show that you understand the commercial side of running a store.
✨Engage with Customer Experience Strategies
Think about how you can enhance the customer journey at KIKO Milano. Prepare to share ideas on personalisation and creating an inclusive shopping experience. Discuss any past experiences where you've successfully improved customer satisfaction and loyalty, as this aligns perfectly with the role's focus.
