At a Glance
- Tasks: Lead and coach a team to enhance customer experience and achieve sales goals.
- Company: Join KIKO, a vibrant beauty brand with a passion for cosmetics.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and creativity.
- Why this job: Be the KIKO Ambassador and make a real impact in the beauty industry.
- Qualifications: 2-3 years retail experience, strong leadership, and a love for beauty products.
The predicted salary is between 24000 - 36000 £ per year.
The Supervisor is our KIKO Ambassador and assists the Store Manager to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team. Takes full accountability for the store when the Store Manager is on leave.
MAIN RESPONSIBILITIES
- PEOPLE MANAGEMENT
- Coach and support the team to deliver customer experience and business goals.
- Support the team to deliver the customer experience and business goals.
- Coach the team on products, make up application technique and selling techniques in order to deliver the KIKO customer experience.
- CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT
- Monitor that Business KPIs are in line with goals, set follow-up action plans for the store as agreed with the Store Manager.
- Deliver business goals as defined with the Store Manager (Customer experience, Sales, Opex).
- Prioritise actions for the store that have the most impact on the above goals as agreed with the Store Manager.
- Completion of all BeKIKO dossiers, quizzes and training elements.
- Consistently monitor Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss).
- PROCEDURES & POLICIES EXECUTION
- Guarantee that stores are compliant with all KIKO standards and procedures.
- Guarantee the compliance with store procedures (KIKO STORE BOOK).
- Guarantee the execution of the promotional calendar.
- Guarantee all operational procedures are adhered to in store and that the store is compliant.
- Guarantee all procedures are regularly reviewed and all issues are immediately addressed with the Store Manager ensuring compliance with Corporate policies.
REQUIREMENTS
- Minimum 2-3 years retail experience in a similar field (Beauty or Fashion).
- Knowledge of cosmetics and beauty products.
- Strong customer service skills.
- Leadership abilities.
- Sales and merchandising knowledge.
- Excellent communication skills.
- Organizational and problem-solving skills.
- Flexibility in work hours.
- Passion for cosmetics and beauty products.
Supervisor in Cambridge employer: KIKO MILANO
KIKO MILANO is an excellent employer, offering a vibrant work culture in Birmingham that fosters teamwork and personal growth. With a generous 50% product discount, ongoing training opportunities, and a monthly bonus scheme, employees are empowered to excel while enjoying the perks of working with a leading beauty brand.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Cambridge
✨Tip Number 1
Get to know the KIKO brand inside out! Familiarise yourself with their products and customer experience strategies. This will not only help you stand out in interviews but also show your genuine passion for cosmetics.
✨Tip Number 2
Network like a pro! Connect with current or former KIKO employees on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific scenarios related to team management and customer service. Practising these responses will help you feel more confident during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the KIKO team and ready to contribute to their success.
We think you need these skills to ace Supervisor in Cambridge
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for cosmetics and beauty shine through! We want to see that you're not just looking for a job, but that you're genuinely excited about being part of the KIKO team.
Tailor Your Experience:Make sure to highlight your relevant retail experience, especially in beauty or fashion. We’re keen on seeing how your past roles have prepared you to coach and support a team, so don’t hold back on those details!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps – we love a well-organised application!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at KIKO MILANO
✨Know Your KIKO
Familiarise yourself with KIKO's brand values and product range. Being able to discuss specific products and how they align with the customer experience will show your passion and knowledge, which is crucial for a Supervisor role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully coached or led a team in the past. Highlight situations where you improved team performance or customer satisfaction, as this aligns perfectly with the responsibilities of the role.
✨Understand Business KPIs
Brush up on key retail metrics like conversion rates and average ticket size. Be ready to discuss how you’ve monitored these in previous roles and what actions you took to improve them, demonstrating your business acumen.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, such as handling a difficult customer or managing team conflicts. Practising your responses will help you articulate your problem-solving skills and adaptability.
