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For Companies At a Glance
- Tasks: Lead and coach a team to enhance customer experience and drive sales.
- Company: Join KIKO, a vibrant beauty brand focused on innovation and customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be a KIKO Ambassador and make a real impact in the beauty industry.
- Qualifications: 2-3 years retail experience, strong leadership, and a passion for beauty.
- Other info: Dynamic work environment with a focus on teamwork and creativity.
The predicted salary is between 24000 - 36000 £ per year.
The Supervisor is our KIKO Ambassador and assists the Store Manager to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team. Takes full accountability for the store when the Store Manager is on leave.
MAIN RESPONSIBILITIES
- PEOPLE MANAGEMENT
- Coach and support the team to deliver customer experience and business goals.
- Support the team to deliver the customer experience and business goals.
- Coach the team on products, make up application technique and selling techniques in order to deliver the KIKO customer experience.
- CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT
- Monitor that Business KPIs are in line with goals, set follow-up action plans for the store as agreed with the Store Manager.
- Deliver business goals as defined with the Store Manager (Customer experience, Sales, Opex).
- Prioritise actions for the store that have the most impact on the above goals as agreed with the Store Manager.
- Completion of all BeKIKO dossiers, quizzes and training elements.
- Consistently monitor Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss).
- PROCEDURES POLICIES EXECUTION
- Guarantee that stores are compliant with all KIKO standards and procedures.
- Guarantee the compliance with store procedures (KIKO STORE BOOK).
- Guarantee the execution of the promotional calendar.
- Guarantee all operational procedures are adhered to in store and that the store is compliant.
- Guarantee all procedures are regularly reviewed and all issues are immediately addressed with the Store Manager ensuring compliance with Corporate policies.
REQUIREMENTS
- Minimum 2-3 years retail experience in a similar field (Beauty or Fashion).
- Knowledge of cosmetics and beauty products.
- Strong customer service skills.
- Leadership abilities.
- Sales and merchandising knowledge.
- Excellent communication skills.
- Organizational and problem-solving skills.
- Flexibility in work hours.
- Passion for cosmetics and beauty products.
Supervisor in Cambourne employer: KIKO MILANO
Contact Detail:
KIKO MILANO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Cambourne
✨Tip Number 1
Get to know the KIKO brand inside out! Familiarise yourself with their products, values, and customer experience goals. This will help you stand out during interviews and show that you're genuinely passionate about the role.
✨Tip Number 2
Network like a pro! Connect with current or former KIKO employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Supervisor role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past retail experience where you've successfully coached a team or improved customer satisfaction. We want to see how you handle real-life scenarios related to the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the KIKO family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Supervisor in Cambourne
Some tips for your application 🫡
Show Your Passion: Let your love for cosmetics and beauty shine through in your application. We want to see how passionate you are about the KIKO brand and how that passion can translate into an amazing customer experience.
Highlight Your Experience: Make sure to showcase your retail experience, especially in beauty or fashion. We’re looking for someone with at least 2-3 years in a similar role, so don’t hold back on those relevant details!
Be Specific About Your Skills: When talking about your skills, be specific! Mention your leadership abilities, customer service skills, and any sales techniques you’ve mastered. We want to know how you can help us drive those business KPIs.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at KIKO MILANO
✨Know Your KIKO
Before the interview, dive deep into KIKO's brand values and product range. Familiarise yourself with their latest collections and understand what sets them apart in the beauty industry. This knowledge will not only impress your interviewers but also show your genuine passion for cosmetics.
✨Showcase Your Leadership Skills
As a Supervisor, you'll be leading a team, so be ready to share examples of how you've successfully coached or managed others in the past. Think of specific situations where you improved team performance or customer experience, and be prepared to discuss these during the interview.
✨Demonstrate Customer-Centric Thinking
KIKO places a strong emphasis on customer experience. Prepare to discuss how you've previously enhanced customer satisfaction or driven sales through exceptional service. Use metrics or KPIs from your past roles to back up your claims and show that you can deliver results.
✨Prepare Questions About Business Goals
Interviews are a two-way street, so come armed with questions about how the store measures success and what specific KPIs they focus on. This shows that you're not just interested in the role, but also in contributing to the store's overall success and aligning with their business strategy.
