Beauty Advisor in Birmingham

At KIKO MILANO, being a Beauty Advisor is about more than selling makeup — it’s about creating moments, building confidence, and shaping how customers experience the brand.

You are the face of KIKO, the first connection, the trusted beauty expert, and the energy that brings our stores to life. Through creativity, product knowledge, and genuine connection, you’ll turn everyday visits into unforgettable experiences — while driving performance and representing the bold, inclusive spirit of KIKO.

This role is perfect for someone who lives and breathes beauty, loves people, and wants to grow in a fast‑paced, fashion‑forward retail environment.

WHAT YOU’LL BE DOING

Create Elevated Customer Experiences

• Act as a true brand ambassador — confident, expressive, approachable, and passionate about beauty.
• Deliver engagements that empower customers to express themselves through makeup.
• Build authentic connections, turning shoppers into loyal KIKO fans.
• Bring energy, creativity, and positivity to the shop floor — every shift, every interaction.
• Support the Store Manager in creating a high‑performing, inclusive, and inspiring team culture.

Drive Performance & Commercial Success

• Take ownership of key KPIs such as Conversion, ATV, UPT, and Sales Targets.
• Use customer insight and curiosity to identify opportunities and improve results.
• Contribute ideas to improve KPI’s, engagement, and sell‑through — your voice matters.
• Understand how your individual performance impacts the wider business.

Learn, Grow & Stay Ahead

• Actively participate in product launches, digital learning, and BeKIKO training challenges.
• Stay informed on new collections, hero products, and application techniques.
• Be curious about trends in beauty, fashion, and social media — and share inspiration with the team.
• Take ownership of your development with clear progression opportunities within KIKO.

Operational Excellence & Visual Storytelling

• Follow KIKO’s operational standards to keep the store running smoothly and efficiently.
• Maintain Retail Excellence standards — clean, organised, and on‑brand at all times.
• Support stock management, replenishment, and delivery processes.
• Ensure policies, procedures, and brand guidelines are consistently met.

WHY JOIN KIKO MILANO?

• Be part of a global, trend‑driven beauty brand with strong values and personality.
• A workplace that celebrates individuality, creativity, and diversity.
• Ongoing training, product knowledge, and career development opportunities.
• A dynamic retail environment where no two days are the same.
• A role where you can express yourself, build confidence, and grow your future.

WHAT’S IN IT FOR YOU?

• 28 days’ holiday including Bank Holidays
• Enjoy a 50% staff discount on KIKO MILANO products
• Free allocation of KIKO MILANO products as part of your employee benefits
• 5% employer pension contribution
• Access to YuLife, our Employee Assistance Programme supporting wellbeing, fitness, and financial health
• Monthly bonus scheme to reward performance and resultsOngoing training and career development within KIKO MILANO
• Maternity and paternity bonus
• Employee referral scheme with rewards for recommending great talent

QUALIFICATIONS

• Passionate about beauty, self‑expression, and customer experience.
• Confident communicator with a natural ability to connect with people.
• Proactive, positive, and comfortable working in a fast‑paced retail environment.
• Commercially aware with a results‑driven mindset.
• A team player who thrives in a collaborative, inclusive culture.
• Open to learning, feedback, and continuous improvement.
• (Retail or beauty experience is a plus — but attitude, energy, and potential matter most.)