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- Tasks: Support our team by coordinating contracts and ensuring smooth operations.
- Company: Join Kier Places, a leader in contract administration.
- Benefits: Tailored benefits, inclusive culture, and opportunities for growth.
- Other info: Diverse workplace with a commitment to inclusion and career development.
- Why this job: Be at the heart of operations and make a real difference.
- Qualifications: Strong communication skills and a knack for organisation.
The predicted salary is between 25000 - 30000 £ per year.
We're looking for a Contract Support Advisor to join our MOJ and Home Office Contract Administration team based in Basingstoke.
Location: Basingstoke
Hours: Monday to Friday, shifts between 8am – 6pm
This is an exciting opportunity to join Kier Places as a Contract Support Advisor, where you'll play a vital role in supporting our MOJ and Home Office Contract Administration Team. You'll be at the heart of our operations, ensuring smooth coordination between our field teams, clients, and contractors whilst helping us deliver excellent service across all our contracts.
What will you be responsible for?
- Raising and allocating work orders for both operational and office-based teams, ensuring all details are accurate and complete
- Scheduling works to engineers and subcontractors, managing attendance dates and ensuring service level agreements are met
- Communicating effectively with customers and colleagues, both internally and externally, to capture and record service calls
- Reviewing and completing work orders, checking paperwork for accuracy and resolving any system issues
- Monitoring performance reports and supporting continuous improvement by taking action to enhance service delivery
What are we looking for?
- You have excellent communication skills and enjoy building positive relationships with a variety of people
- You're highly organised with strong attention to detail and can manage multiple tasks effectively
- You're comfortable using IT systems and can quickly learn new software and processes
- You work well as part of a team and are happy to support colleagues when needed
- You're proactive and take pride in delivering professional and efficient service to customers
Rewards and benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs.
Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.
We look forward to seeing your application to #joinkier.
Customer Service Advisor in Wethersfield employer: Kier
Contact Detail:
Kier Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Wethersfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kier and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of a Contract Support Advisor, especially your communication and organisational skills.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've demonstrated your ability to manage multiple tasks or resolve issues. This will help you stand out as a proactive candidate who takes pride in delivering excellent service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Wethersfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the role of a Contract Support Advisor. Use keywords from the job description to show we’re on the same page!
Show Off Your Communication Skills: Since this role involves a lot of communication, give examples in your application that showcase your ability to build positive relationships. We want to see how you connect with others!
Be Organised and Detail-Oriented: Demonstrate your organisational skills by mentioning any relevant experience where you managed multiple tasks or projects. We love candidates who can juggle responsibilities effectively!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Kier
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contract Support Advisor. Familiarise yourself with the tasks mentioned in the job description, like raising work orders and scheduling works. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires excellent communication skills, prepare examples of how you've effectively communicated with customers or colleagues in the past. Think about situations where you built positive relationships or resolved issues, as these will highlight your ability to connect with others.
✨Be Organised and Detail-Oriented
As a Contract Support Advisor, being organised is key. Bring a notepad or digital device to jot down important points during the interview. You can also mention specific tools or methods you use to stay organised and manage multiple tasks, which will showcase your attention to detail.
✨Demonstrate Your Proactivity
Employers love candidates who take initiative. Prepare to discuss instances where you've gone above and beyond to improve service delivery or support your team. This will illustrate your proactive nature and commitment to delivering professional service, which is crucial for this role.