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- Tasks: Engage with customers, respond to enquiries, and enhance their experience with our services.
- Company: Join North Northamptonshire Council and be part of a dynamic team in Wellingborough.
- Benefits: Competitive salary, flexible hours, and tailored benefits to suit your needs.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real difference in the community while developing your communication and problem-solving skills.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 28000 - 32000 £ per year.
We're looking for a Customer Experience Officer to join our North Northamptonshire Council team based in Wellingborough. You'll be the vital connection between Kier Transportation, our clients, and the communities we serve supporting the delivery of essential highways services for North Northamptonshire Council.
Location: Wellingborough - travel to the office required, some remote working available.
Hours: Permanent Fulltime 37.5 hours - some flexibility on hours available if desired, just let us know when you speak to us.
Salary: £28,000 - £32,000 per year + excellent benefits.
We are unable to offer certificates of sponsorship to any candidates in this role.
What will you be responsible for?
- Responding to customer enquiries and complaints accurately and promptly, ensuring a positive experience.
- Analysing customer feedback and sharing insights with teams to drive continuous improvement.
- Supporting social media engagement and coordinating events and consultations.
- Building strong relationships with clients, stakeholders, and operational teams.
- Monitoring performance against KPIs and championing customer satisfaction across all activities.
What are we looking for?
- Strong written and verbal communication skills, with confidence engaging with a wide range of customers and stakeholders.
- A customer‐focused approach, strong organisation skills and a natural enthusiasm for solving problems.
- The ability to build positive and effective working relationships, both internally and externally.
- Confidence using Microsoft Office tools such as Word, Excel and Outlook, with a good eye for maintaining accurate records.
- A full driving licence.
Rewards and benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs.
Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
Customer Experience Officer in Wellingborough employer: Kier
Contact Detail:
Kier Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Officer in Wellingborough
✨Tip Number 1
Network like a pro! Reach out to current employees at Kier or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience. Think about your past experiences and how they relate to the role – storytelling is key!
✨Tip Number 3
Show off your enthusiasm! During interviews, let your passion for customer service shine through. Share examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Kier.
We think you need these skills to ace Customer Experience Officer in Wellingborough
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start writing your application, make sure to read the job description carefully. It’ll give you a clear idea of what we’re looking for in a Customer Experience Officer and help you tailor your application to match our needs.
Show Off Your Communication Skills: Since strong written communication is key for this role, make sure your application reflects that. Use clear, concise language and don’t shy away from showcasing your ability to engage with different stakeholders effectively.
Highlight Relevant Experience: When detailing your experience, focus on roles or tasks that relate directly to customer service and stakeholder engagement. We want to see how your past experiences can contribute to enhancing customer satisfaction at Kier.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Kier
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the role of a Customer Experience Officer. Familiarise yourself with the key responsibilities and how they relate to customer satisfaction. This will help you articulate how your skills align with their needs.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples that demonstrate your ability to engage effectively with customers and stakeholders. Think about times when you've resolved complaints or provided excellent service, and be ready to share those stories.
✨Be Data-Driven
The job involves analysing customer feedback and monitoring KPIs. Brush up on any relevant metrics or tools you've used in the past. Be prepared to discuss how you've used data to drive improvements in customer experience.
✨Demonstrate Your Enthusiasm
A natural enthusiasm for solving problems is key for this position. During the interview, let your passion for customer service shine through. Share your thoughts on what makes a great customer experience and how you can contribute to their goals.