At a Glance
- Tasks: Manage client enquiries and ensure top-notch service delivery in a dynamic control room.
- Company: Join a diverse and inclusive team at Kier, based in Birmingham.
- Benefits: Competitive salary, flexible remote work, and tailored benefits to suit your needs.
- Other info: Supportive team environment with opportunities for personal growth and development.
- Why this job: Be the vital link between clients and services while developing your career.
- Qualifications: GCSE English and Maths, call centre experience, and strong communication skills.
The predicted salary is between 26227 - 28000 € per year.
We're looking for a Control Room Operator to join our Birmingham team based in Thimble Mill Lane. Join our dedicated team as a Control Room Operator and become the vital connection between our clients and our service delivery.
Location: Thimble Mill Lane, Birmingham, B7 5HR - remote working available, with occasional travel to the office required
Hours: Permanent Fulltime 37.5 hours per week
Salary: £26,227.50 - £28,000 per year plus benefits
We are unable to offer certificates of sponsorship to any candidates in this role.
What will you be responsible for?
- Managing enquiries, responding to urgent needs, and ensuring we not only meet but exceed our service level agreements in a supportive and collaborative environment.
- Receiving and categorising client enquiries, assigning emergency requests to the appropriate operatives using tracking systems.
- Recording all events accurately and monitoring attendance times against service level agreements.
- Developing strong working relationships with colleagues and clients to ensure smooth coordination of services.
- Managing customer queries and complaints with care and empathy, escalating when appropriate.
- Working as part of a supportive team covering shifts between 7am-8pm including some bank holidays.
What are we looking for?
- Have GCSE English and Mathematics (or equivalent qualifications).
- Are confident and calm when making decisions, particularly when responding to urgent or time‐critical situations.
- Have previous experience working in a call centre or control room environment.
- Are solution focused and able to use your initiative within agreed procedures to resolve issues effectively.
- Are organised and can prioritise effectively when managing multiple tasks.
- Have excellent communication skills, both on the telephone and face‐to‐face, with the ability to convey clear and accurate information.
- Are proficient with the Microsoft Office package.
Rewards and benefits: We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs.
Diversity and inclusion: Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
Control Room Operator in Faringdon employer: Kier
Kier is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee well-being and development. As a Control Room Operator in Birmingham, you will benefit from flexible remote working options, competitive salary, and a comprehensive range of tailored benefits, all while being part of a diverse team committed to excellence in service delivery. With opportunities for personal growth and a strong emphasis on diversity and inclusion, Kier is dedicated to fostering a rewarding environment for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Operator in Faringdon
✨Tip Number 1
Network like a pro! Reach out to current or former Control Room Operators on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Personal connections can make all the difference!
✨Tip Number 2
Practice makes perfect! Get comfortable with common interview questions related to managing enquiries and handling urgent situations. Role-play with a friend or family member to boost your confidence before the big day.
✨Tip Number 3
Show off your skills! During interviews, be ready to share specific examples of how you've successfully managed customer queries or resolved issues in previous roles. This will demonstrate your experience and problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities there, so don’t miss out on your chance to join our Birmingham team!
We think you need these skills to ace Control Room Operator in Faringdon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Control Room Operator role. Highlight any relevant experience, especially in call centres or control rooms, and showcase your communication skills. We want to see how you can bring your unique strengths to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've handled urgent situations or managed customer queries in the past. We love a good story that shows your problem-solving skills!
Showcase Your Skills:Don’t forget to highlight your proficiency with Microsoft Office and any other relevant tools. If you have experience with tracking systems, make sure to mention that too! We’re looking for someone who can hit the ground running, so show us what you’ve got.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Kier
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Control Room Operator. Familiarise yourself with managing enquiries, responding to urgent needs, and the importance of service level agreements. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since excellent communication is key in this role, prepare examples of how you've effectively communicated in previous positions. Think about times when you handled customer queries or complaints with care and empathy, as these experiences will resonate well with the interviewers.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific situations where you had to use your initiative to resolve issues. Highlight your ability to stay calm under pressure, especially in time-critical situations, as this is crucial for a Control Room Operator.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
