At a Glance
- Tasks: Manage client enquiries and ensure top-notch service delivery in a dynamic control room.
- Company: Join a diverse and inclusive team at Kier, based in Birmingham.
- Benefits: Competitive salary, flexible remote work, and tailored benefits to suit your needs.
- Other info: Supportive team environment with opportunities for personal growth.
- Why this job: Be the vital link between clients and services while developing your career.
- Qualifications: GCSE English and Maths, call centre experience, and strong communication skills.
The predicted salary is between 26227 - 28000 € per year.
We're looking for a Control Room Operator to join our Birmingham team based in Thimble Mill Lane. Join our dedicated team as a Control Room Operator and become the vital connection between our clients and our service delivery.
Location: Thimble Mill Lane, Birmingham, B7 5HR - remote working available, with occasional travel to the office required
Hours: Permanent Fulltime 37.5 hours per week
Salary: £26,227.50 - £28,000 per year plus benefits
We are unable to offer certificates of sponsorship to any candidates in this role.
What will you be responsible for?
- Managing enquiries, responding to urgent needs, and ensuring we not only meet but exceed our service level agreements in a supportive and collaborative environment.
- Receiving and categorising client enquiries, assigning emergency requests to the appropriate operatives using tracking systems.
- Recording all events accurately and monitoring attendance times against service level agreements.
- Developing strong working relationships with colleagues and clients to ensure smooth coordination of services.
- Managing customer queries and complaints with care and empathy, escalating when appropriate.
- Working as part of a supportive team covering shifts between 7am-8pm including some bank holidays.
What are we looking for?
- Have GCSE English and Mathematics (or equivalent qualifications).
- Are confident and calm when making decisions, particularly when responding to urgent or time‐critical situations.
- Have previous experience working in a call centre or control room environment.
- Are solution focused and able to use your initiative within agreed procedures to resolve issues effectively.
- Are organised and can prioritise effectively when managing multiple tasks.
- Have excellent communication skills, both on the telephone and face‐to‐face, with the ability to convey clear and accurate information.
- Are proficient with the Microsoft Office package.
Rewards and benefits: We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs.
Diversity and inclusion: Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
Control Room Operator in Buckland employer: Kier
Kier is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee well-being and growth. As a Control Room Operator in Birmingham, you will benefit from flexible remote working options, competitive salary, and a comprehensive range of tailored benefits, all while being part of a diverse team committed to excellence in service delivery. Join us to develop your skills in a dynamic environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Operator in Buckland
✨Tip Number 1
Network like a pro! Reach out to current or former Control Room Operators on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by practising common questions related to managing enquiries and handling urgent situations. We recommend role-playing with a friend to build your confidence and refine your responses.
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and concise when discussing your past experiences. Use examples that highlight your ability to manage customer queries and work collaboratively in a team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find more resources and tips to help you stand out as a candidate.
We think you need these skills to ace Control Room Operator in Buckland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in managing enquiries and working in a call centre or control room environment. We want to see how your skills align with the role of Control Room Operator, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your calm decision-making skills and how you handle urgent situations – we love that kind of stuff!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your excellent verbal and written skills. Whether it’s through your CV or cover letter, let us see how you convey clear and accurate information.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Kier
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Control Room Operator. Familiarise yourself with managing enquiries, responding to urgent needs, and exceeding service level agreements. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since excellent communication is key in this role, prepare examples of how you've effectively communicated in previous positions. Think about times when you handled customer queries or complaints with care and empathy, as this will resonate well with the interviewers.
✨Demonstrate Decision-Making Ability
Be ready to discuss situations where you had to make quick decisions, especially in time-critical scenarios. Highlight your calmness under pressure and your ability to use initiative within agreed procedures to resolve issues effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to prioritise tasks. Practice answering these types of questions by thinking through how you would manage multiple tasks while ensuring smooth coordination of services.
