Customer Service Advisor

We\’re looking for a Customer Support Advisor to join our MOJ and Home Office contract team based in Essex.

Location: Essex

Hours: 37.5 hours per week – Monday to Friday, shifts between 8am and 5pm – some flexibility on hours available.

What will you be responsible for?

As a Customer Support Advisor, you\’ll work within the MOJ and Home Office contract team, supporting them in delivering efficient administrative and operational support to meet service level agreements.

Your Day To Day Will Include

• Communicating with internal and external customers to raise, allocate, and complete work orders via the CAFAM system.
• Scheduling works to Kier Engineers or subcontractors and managing their availability.
• Monitoring inboxes, phone cover, and handling escalations or delays.
• Reviewing performance reports and coordinating updates to improve outcomes.
• Supporting contract managers and maintaining accurate documentation and system records.

What are we looking for?

This role of Customer Support Advisor is ideal if:

• You have an excellent telephone manner and strong verbal, written, and interpersonal communication skills.
• You are highly organised with a strong attention to detail and accuracy in data entry.
• You are proficient with Microsoft Office, especially Excel and Outlook, and can manage multiple systems effectively.

We value potential at Kier, and transferable skills are always welcome! Even if you don\’t meet every requirement, please apply, and we can have a chat.

Rewards And Benefits

We offer a wide variety of benefits that you can tailor to your needs. More information about benefits can be found here.

Diversity and Inclusion

Making Kier a diverse and inclusive workplace is a priority. We are committed to fair opportunities for all applicants, including disabled candidates, through our Disability Confident initiative. Our employees help shape our diversity and inclusion policies, and you can see our D&I action plan here.

We look forward to receiving your application. #joinkier

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