At a Glance
- Tasks: Lead and motivate a team to deliver exceptional customer service in a fun environment.
- Company: Join KidZania, the ultimate indoor city designed for kids' empowerment and exploration.
- Benefits: Enjoy a competitive salary, training opportunities, and discounts on food and retail.
- Other info: Full-time position with excellent career progression opportunities.
- Why this job: Make a real impact on children's experiences while developing your leadership skills.
- Qualifications: Previous experience in a similar role is required.
The predicted salary is between 25000 - 30000 £ per year.
Do you want to work in the biggest indoor city in London? Designed to empower and entertain kids, KidZania gives children the chance to challenge themselves and explore the world of opportunities. The concept effectively gives kids their first taste of independence and gets them thinking what they might want to be in the future.
We are currently recruiting for a number of energetic Team Leaders across our business. You will help line manage a core team of front line Zupervisor’s either within our Admissions departments. You will motivate large groups of employees on a daily basis and encourage great performance whilst being able to manage poor performance too! Ultimately you will play a big part in keeping high customer service standards, resolve visitor issues and queries at first instance and maintain a fun, safe environment for the Kids and their adults!
Qualifications
- Previous experience in a similar role
Additional Information
We are recruiting for full-time at £22,000 for positions on a permanent contract. In return we offer a Fun & inspiring place to work, training & Development opportunities, career Progression and free and discounted KidZania tickets. We also offer:
- 25% Discount in our retail shop and KidZania Birthday Parties
- 40% off of on-site food outlets
- Westfield Discounts
Admissions Team Leader in London employer: KidZania
At KidZania London, we pride ourselves on being a fun and inspiring workplace that fosters creativity and growth. As a School Sales Manager, you'll not only lead a dynamic team but also enjoy comprehensive training and development opportunities, alongside a competitive salary and fantastic benefits like free KidZania tickets and discounts. Our vibrant culture encourages collaboration and innovation, making it an ideal environment for passionate sales professionals looking to make a meaningful impact in the education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Admissions Team Leader in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KidZania. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KidZania before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Admissions Team Leader in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KidZania:Your cover letter is your chance to shine! Tell us why you want to work at KidZania specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KidZania!
How to prepare for a job interview at KidZania
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
