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- Tasks: Engage with visitors, answer queries, and ensure an unforgettable experience at KidZania.
- Company: Join the exciting team at KidZania, London's biggest indoor city for kids!
- Benefits: Earn up to £10/hour plus amazing discounts and development opportunities.
- Other info: Flexible hours and a chance to grow your skills in a vibrant setting.
- Why this job: Be part of a fun environment that empowers children and sparks their imagination.
- Qualifications: Customer service experience is a plus, but a positive attitude is key!
The predicted salary is between 18100 - 20800 £ per year.
Do you want to work in the biggest indoor city in London? Designed to empower and entertain kids, KidZania gives children the chance to challenge themselves and explore the world of opportunities. The concept effectively gives kids their first taste of independence and gets them thinking what they might want to be in the future.
Working in a team, the Customer Service Host will respond to all pre-visit enquiries and post-visit feedback, whilst covering a Reception area. This is a hands-on role and will involve dealing with questions and queries, issuing tickets and visitor passes, taking telephone calls, responding to emails as well as handling some challenging situations. The Customer Service Team will be pro-active in terms of providing information where required, and will liaise with various departments to ensure our visitors’ expectations are exceeded. This role will also need to support the Admissions team during busy and peak periods.
Qualifications
Previous customer experience would be desirable for this role, however we look for candidates with a can-do attitude.
Rates of Pay & Benefits
- £10/hour if 23 or over
- £9.50/hour if between 21 – 22
- £8.72/hour if under 21
We also offer the following fantastic benefits:
- Free and Discounted KidZania Tickets
- Various Westfield Discounts
- 25% Discount in our retail shop and KidZania Birthday Parties
- 40% off on-site food & beverage outlets
- Convenient on-site parking
- Development opportunities
- Various training courses
Customer Service Host in London employer: Kidzania London
Contact Detail:
Kidzania London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Host in London
✨Tip Number 1
Get to know the company! Before your interview, dive into KidZania's mission and values. Understanding what they stand for will help you connect your experiences to their goals, making you a standout candidate.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve handled tricky situations or gone above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show off your teamwork spirit! Since this role involves working closely with others, be prepared to discuss how you collaborate effectively. Share examples of how you’ve worked in a team to achieve a common goal.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining the KidZania team!
We think you need these skills to ace Customer Service Host in London
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any previous customer service experience you have. We love candidates who can demonstrate a 'can do' attitude and show how they've handled queries or challenging situations in the past.
Be Personable and Engaging: Since this role involves interacting with kids and their families, let your personality shine through in your application. Use a friendly tone and share any relevant experiences that showcase your ability to connect with people of all ages.
Tailor Your Application: Take a moment to read through the job description carefully and tailor your application to match. We want to see how your skills and experiences align with what we're looking for, so don’t be shy about making those connections clear!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Kidzania London
✨Know the Company Inside Out
Before your interview, take some time to research KidZania. Understand their mission, values, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or handled a challenging situation with grace. This will demonstrate your 'can do' attitude.
✨Practice Common Interview Questions
Prepare for typical interview questions related to customer service, such as how you would handle an upset visitor or how you prioritise tasks during busy periods. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the team.