At a Glance
- Tasks: Assist in managing daily operations and ensure a fun experience for kids at KidZania.
- Company: Join the largest indoor city in London, dedicated to empowering children.
- Benefits: Competitive salary, training opportunities, discounts, and a vibrant work environment.
- Other info: Full-time role with great career progression and a fun workplace.
- Why this job: Be part of an exciting team that inspires kids and shapes their future.
- Qualifications: Experience in customer service or attractions, with strong leadership skills.
The predicted salary is between 26000 - 26000 £ per year.
Do you want to work in the biggest indoor city in London? Designed to empower and entertain kids, KidZania gives children the chance to challenge themselves and explore the world of opportunities. The concept effectively gives kids their first taste of independence and gets them thinking what they might want to be in the future.
The Attractions Assistant Manager will assist with the daily operation of our attraction with a focus on Children's Activity Workshops, encompassing multiple areas. The role is responsible for staffing, service/interaction, maintenance and general functionality of the Activity Workshops. You will ensure that both team members and visitors have a great time and the daily operation runs as smoothly as possible with their wellbeing in mind.
Further responsibilities include:
- Working closely with the Establishments Manager to continually improve the attraction and help implement customer service standards and procedures.
- Liaising across all departments to highlight visitor feedback/issues which need addressing.
- Motivating your team of Team Leaders and the wider Host team on a daily basis.
- Assisting with team members’ timesheets and ensuring they are accurately submitted on time.
- Helping develop employee training, including performance management and setting targets.
- Ensuring our activities have everything needed to run; e.g., stock.
- Assisting with mass-recruitment activities including assessment centres, interviews and inductions.
- Analysing Key Performance Indicators (KPIs) to establish goals going forward.
- Resolving visitor concerns, complaints and feedback.
Advanced responsibilities:
- Duty Management of the whole site when required.
- Being first aider on call when required (training provided).
ABOUT YOU
If you are looking for an exciting challenge within the entertainment/tourism industry and have previous experience within another attraction or customer-facing role, then we would love to hear from you! We also encourage applications from anybody who believes they have transferable experience in other areas and a great can-do attitude, whom:
- Is able to lead, motivate and manage a team effectively.
- Is an exceptional team player, hardworking with a can-do attitude.
- Is passionate about customer service.
- Is well-presented, confident and outgoing.
- Is able to work in a very fast-paced environment.
- Has great communication and solutions-focused skills.
- Can think on their feet, keep calm under pressure and take on multiple tasks and projects at once.
Qualifications:
- Previous experience in a similar role.
Additional Information:
We are recruiting for a full-time position on a permanent contract. In return, we are offering the following:
- Competitive annual salary of £26,000.
- Fun & inspiring place to work.
- Training & Development opportunities.
- Career Progression.
- Free and Discounted KidZania Tickets.
- 25% Discount in our retail shop and KidZania Birthday Parties.
- 40% off of food at our on-site facilities.
- Westfield Discounts.
- Convenient on-site parking.
- + More.
Attractions Assistant Manager in London employer: Kidzania London
At KidZania, we pride ourselves on being a vibrant and inspiring workplace located in the heart of London, where creativity and fun come together to empower children. As an Attractions Assistant Manager, you will not only lead a passionate team but also enjoy numerous benefits such as competitive salary, career progression opportunities, and exclusive discounts, all while contributing to a unique experience that shapes the future of young minds. Join us in creating memorable moments for families and fostering a culture of growth and teamwork in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Attractions Assistant Manager in London
✨Tip Number 1
Get to know the company inside out! Research KidZania's values, mission, and what makes it tick. This way, when you chat with them, you can show off your enthusiasm and how you fit right into their vibe.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to team management and customer service. Think of examples from your past roles that highlight your skills and how you’ve handled challenges. We want to see that can-do attitude in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the KidZania family. Let’s make it happen!
We think you need these skills to ace Attractions Assistant Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for working in a fun and dynamic environment shine through. We want to see how excited you are about empowering kids and creating memorable experiences!
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or team management. We love seeing how your past roles can translate into making our attraction even better!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. No need for fluff – just show us what you've got!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting role!
How to prepare for a job interview at Kidzania London
✨Know the Attraction Inside Out
Before your interview, make sure you research KidZania thoroughly. Understand its mission, values, and the various activities it offers. This will not only show your enthusiasm but also help you answer questions about how you can contribute to improving the attraction.
✨Showcase Your Leadership Skills
As an Attractions Assistant Manager, you'll need to motivate and manage a team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to keep morale high and ensure everyone is working towards common goals.
✨Emphasise Customer Service Experience
This role is all about ensuring visitors have a great time. Be ready to discuss your previous customer service roles and how you've handled complaints or feedback. Share specific instances where you turned a negative experience into a positive one for a customer.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, like managing a busy day or resolving a visitor's complaint. Think through potential scenarios in advance and outline your thought process. This will demonstrate your problem-solving skills and ability to think on your feet.
