At a Glance
- Tasks: Assist in managing daily operations and ensure a fun experience for kids at KidZania.
- Company: Join the largest indoor city in London, dedicated to empowering children.
- Benefits: Competitive salary, training opportunities, discounts, and a vibrant work environment.
- Other info: Full-time role with great career progression and a fun workplace.
- Why this job: Be part of an exciting team that inspires kids and shapes their future.
- Qualifications: Experience in customer service or attractions, with strong leadership skills.
The predicted salary is between 26000 - 26000 £ per year.
Do you want to work in the biggest indoor city in London? Designed to empower and entertain kids, KidZania gives children the chance to challenge themselves and explore the world of opportunities. The concept effectively gives kids their first taste of independence and gets them thinking what they might want to be in the future.
The Attractions Assistant Manager will assist with the daily operation of our attraction with a focus on Children's Activity Workshops, encompassing multiple areas. The role is responsible for staffing, service/interaction, maintenance and general functionality of the Activity Workshops. You will ensure that both team members and visitors have a great time and the daily operation runs as smoothly as possible with their wellbeing in mind.
Further responsibilities include:
- Working closely with the Establishments Manager to continually improve the attraction and help implement customer service standards and procedures.
- Liaising across all departments to highlight visitor feedback/issues which need addressing.
- Motivating your team of Team Leaders and the wider Host team on a daily basis.
- Assisting with team members’ timesheets and ensuring they are accurately submitted on time.
- Helping develop employee training, including performance management and setting targets.
- Ensuring our activities have everything needed to run; e.g., stock.
- Assisting with mass-recruitment activities including assessment centres, interviews and inductions.
- Analysing Key Performance Indicators (KPIs) to establish goals going forward.
- Resolving visitor concerns, complaints and feedback.
Advanced responsibilities:
- Duty Management of the whole site when required.
- Being first aider on call when required (training provided).
ABOUT YOU
If you are looking for an exciting challenge within the entertainment/tourism industry and have previous experience within another attraction or customer-facing role, then we would love to hear from you! We also encourage applications from anybody who believes they have transferable experience in other areas and a great can-do attitude, whom:
- Is able to lead, motivate and manage a team effectively.
- Is an exceptional team player, hardworking with a can-do attitude.
- Is passionate about customer service.
- Is well-presented, confident and outgoing.
- Is able to work in a very fast-paced environment.
- Has great communication and solutions-focused skills.
- Can think on their feet, keep calm under pressure and take on multiple tasks and projects at once.
Qualifications:
- Previous experience in a similar role.
Additional Information:
We are recruiting for a full-time position on a permanent contract. In return, we are offering the following:
- Competitive annual salary of £26,000.
- Fun & inspiring place to work.
- Training & Development opportunities.
- Career Progression.
- Free and Discounted KidZania Tickets.
- 25% Discount in our retail shop and KidZania Birthday Parties.
- 40% off of food at our on-site facilities.
- Westfield Discounts.
- Convenient on-site parking.
- + More.
Attractions Assistant Manager in London employer: Kidzania London
Kidzania London is an exceptional employer that prioritises the well-being and growth of its employees. With a vibrant work culture that encourages teamwork and innovation, staff enjoy a range of benefits including discounts and professional development opportunities. Located in the heart of London, this role as a Security Control Room Operator not only offers meaningful work in ensuring safety but also provides a supportive environment for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Attractions Assistant Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Kidzania London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Kidzania London
Don't be shy about reaching out to Kidzania London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Attractions Assistant Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Kidzania London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Kidzania London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
