At a Glance
- Tasks: Deliver exceptional customer service and engage with kids and parents at our admissions area.
- Company: Join KidZania, the ultimate indoor city for kids in London!
- Benefits: Competitive pay, flexible hours, and a fun work environment.
- Other info: Part/full-time roles available with weekday and holiday season flexibility.
- Why this job: Be the first point of contact and create memorable experiences for young adventurers.
- Qualifications: Previous customer service experience is desirable but not essential.
The predicted salary is between 18200 - 20800 £ per year.
Do you want to work in the biggest indoor city in London? Designed to empower and entertain kids, KidZania gives children the chance to challenge themselves and explore the world of opportunities. The concept effectively gives kids their first taste of independence and gets them thinking what they might want to be in the future.
Working within our British Airways Airport, our Admissions Hosts deliver exceptional customer service from the very beginning of their journey with us. You will have the opportunity to work at our Sales Desks, Check-in and Immigration. Extroverted in nature, you will be confident in speaking to large volumes of guests, performing an animated level of service. The Admission Host will also work in our retail area where you would replenish the shop and take pride in how our products are displayed and the experience our shoppers receive.
Interacting with the kids and their parents you will:
- Be the first point of contact for all visitors
- Provide excellent customer service to all visitors
- Share your knowledge and experience of our City to ensure they get the best from their visit
- Ensure the purchasing of our tickets and promotions at the sales desk is efficient and accurate to our visitors’ needs
- Role play at the check-in desk to ensure the kids are allocated their boarding passes and security bracelets
Previous customer service experience is desirable.
We are recruiting for part/full-time positions on a permanent contract. Weekday and holiday season availability is essential for this role.
The rates of pay for these positions are:
- £10/hour if 23 or over
- £9.50/hour if between 21 – 22
- £8.72/hour if under 21
Admissions Host in London employer: Kidzania London
Kidzania London is an exceptional employer that prioritises the well-being and growth of its employees. With a vibrant work culture that encourages teamwork and innovation, staff enjoy a range of benefits including discounts and professional development opportunities. Located in the heart of London, this role as a Security Control Room Operator not only offers meaningful work in ensuring safety but also provides a supportive environment for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Admissions Host in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kidzania London. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kidzania London before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Admissions Host in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kidzania London:Your cover letter is your chance to shine! Tell us why you want to work at Kidzania London specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kidzania London!
How to prepare for a job interview at Kidzania London
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
