At a Glance
- Tasks: Deliver exceptional customer service and engage with guests at various points.
- Company: Join the fun team at Kidzania London, a unique kids' experience.
- Benefits: Flexible hours, part-time and full-time roles available, especially during holidays.
- Other info: Great opportunity to enhance your communication skills in a vibrant environment.
- Why this job: Be the face of an exciting experience for kids and families.
- Qualifications: Previous customer service experience preferred; confident interaction skills required.
The predicted salary is between 20000 - 25000 £ per year.
Kidzania London is searching for Admissions Hosts to deliver exceptional customer service at their British Airways Airport. You will engage with guests at Sales Desks, Check-in, and Immigration, ensuring a welcoming experience for kids and parents alike.
This role requires confident interaction with visitors and attention to detail when managing ticket sales and product displays. Previous customer service experience is preferred. Part-time and full-time roles are available, especially during weekdays and holiday seasons.
Family Admissions Host – Elevate the Guest Experience employer: Kidzania London
Kidzania London is an outstanding employer that prioritises a vibrant work culture and exceptional employee growth opportunities. With a focus on delivering memorable experiences for families, our team enjoys flexible working hours, competitive benefits, and the chance to engage with a diverse range of guests in a dynamic environment at British Airways Airport.
StudySmarter Expert Advice🤫
We think this is how you could land Family Admissions Host – Elevate the Guest Experience
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Kidzania London and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Kidzania London and let us see your personality shine through!
We think you need these skills to ace Family Admissions Host – Elevate the Guest Experience
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Kidzania London.
Get Familiar with Our Brand:Before applying, take some time to learn about Kidzania London and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Kidzania London
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Kidzania London.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Kidzania London will surely appreciate.
