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- Tasks: Support clients in the conveyancing process and ensure high satisfaction.
- Company: Dynamic law firm located in vibrant Bristol city centre.
- Benefits: Modern office, gym classes, paid bank holidays, and great transport links.
- Why this job: Join a friendly team and build lasting relationships with clients and partners.
- Qualifications: Desirable law or business degree; experience in client-facing roles is a plus.
- Other info: Opportunity for growth in a fast-paced, supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Position: Client Relationship Executive
Reports to: Client Relationship Manager
Days of Work: Mon – Fri
Hours of Work: 8:30am - 5:30pm
Salary: DOE
Location: Bristol
Working Arrangements: Office Based
Work under the supervision of the Client Relationship Manager to support the Conveyancing Department in delivering a high level of customer service to clients. This role will involve initial contact with potential clients, selling our services and providing quotes, onboarding clients and opening files. You will be responsible for providing regular updates to clients and third parties and actively assisting them throughout their transaction to ensure high client satisfaction. In addition, the role will involve maintaining and developing relationships with the firm’s partnership panel members and referrers, obtaining new service providers and referrers, and making appropriate referrals to approved service providers to support client needs and enhance the overall service offering.
Key Responsibilities
- Initial contact with clients following an enquiry regarding our services.
- Sell the firm’s conveyancing services and provide accurate quotes.
- Build and maintain strong, long-term relationships with clients.
- Open conveyancing files and onboard clients in line with compliance procedures.
- Efficiently and proactively communicate with clients and third parties, providing regular updates.
- Identify and address any potential client dissatisfaction.
- Collaborate closely with the Conveyancing Department to deliver a seamless service.
- Maintain accurate and up-to-date records on the Case Management System.
- Monitor internal systems to ensure cases are progressed efficiently.
- Effectively liaise with relevant departments within the firm.
- Maintain and develop relationships with existing partnership panel members and referrers.
- Assist with onboarding new service providers to the firm’s partnership panel.
- Make appropriate referrals to approved service providers where suitable, ensuring a positive client experience.
- Act as a key point of contact for partnership panel members and referrers, ensuring strong ongoing relationships.
- Adhere to all company policies and procedures.
Person Specification
The ideal candidate will be capable of selling our conveyancing services to clients and confidently promoting the firm and its partner services. They will be able to build and maintain strong relationships with clients, referrers, and partnership panel members, acting in a friendly and professional manner while tailoring their approach to suit individual needs. They will be confident communicating via email, telephone, and in person, and will proactively assist the Conveyancing Team by keeping clients informed throughout the progression of their matter to ensure a high level of customer satisfaction. The ideal candidate will have excellent organisational skills and be able to autonomously manage their workload, ensuring regular contact with clients, referrers, and service providers.
Qualifications – Desirable
- Law Degree
- Business Related Degree
- Finance Related Degree
Experience – Desirable
- Previous experience in a fast-paced office environment
- Experience working with clients
Qualities & Attitudes – Essential
- Communication skills: You will be working with a wide range of people, from our clients to other solicitors and Agents, so the ability to communicate well and in a professional manner is essential.
- Written communication skills: spelling and grammar.
- Attention to detail: high level of accuracy and attention to detail when preparing legal documents or filling out forms and statements.
- Teamwork: able to work with clients, lawyers, and legal secretaries.
- Strong sense of discretion.
- Courteous and professional demeanor.
- Demonstrate that you can cope well under pressure.
- IT skills: Most work is carried out electronically.
Knowledge – Essential
- Understanding how to use MS Office.
Knowledge – Desirable
- Legal terminology, regulations and HM Land Registry system, although full training will be given.
- Ability to work with legal technology (HM Land Registry filing, computer systems, transcription software, Dictaphone etc)
- Understanding of the conveyancing process.
We Offer
- Easily accessible Bristol city-centre location
- Modern, high-quality office environment
- Gym classes available to all staff
- Great public transport links
- Paid bank holidays
Note: This job list is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The Post-holder will be expected to participate in this process and we will aim to reach an agreement on any changes.
Client Relationship ExecutiveBristolJanuary 27, 2026 employer: Kidwells Solicitors
Contact Detail:
Kidwells Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship ExecutiveBristolJanuary 27, 2026
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your pitch! You’ll want to be able to confidently explain why you’re the perfect fit for the Client Relationship Executive role. Think about your past experiences and how they relate to building client relationships.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind for the hiring team.
We think you need these skills to ace Client Relationship ExecutiveBristolJanuary 27, 2026
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client relations and conveyancing. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves a lot of interaction with clients and partners, it’s crucial to demonstrate your communication prowess. Use clear, professional language in your application and provide examples of how you've effectively communicated in past roles.
Highlight Your Attention to Detail: Attention to detail is key in this position, especially when dealing with legal documents. Make sure your application is free from typos and errors, and consider mentioning specific instances where your attention to detail made a difference in your work.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Kidwells Solicitors
✨Know Your Stuff
Before the interview, make sure you understand the conveyancing process and the services the firm offers. Familiarise yourself with common legal terminology and the role of a Client Relationship Executive. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice your communication skills. Be prepared to demonstrate how you would handle initial client enquiries and provide updates. Use examples from past experiences where you've successfully communicated with clients or resolved issues to highlight your abilities.
✨Build Rapport
During the interview, focus on building rapport with your interviewers. Remember, they’re looking for someone who can maintain strong relationships with clients and partners. Be friendly, professional, and tailor your responses to show how you can meet the needs of different stakeholders.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the team dynamics within the Conveyancing Department or how success is measured for a Client Relationship Executive. It’s a great way to engage and leave a positive impression.
