KidStrong Jacksonville Assistant General Manager in Worcester

KidStrong Assistant General Managers are the second in command when it comes to the center. They work closely with the General Manager to foster a culture of learning and development for coaches and families and deliver key business results such as sales performance and lower member attrition. The Assistant General Manager is a talented, welcoming, and engaging leader focused on providing an exceptional experience for the kids, families, and team members.

Benefits:

• Employee discounts
• Flexible schedule
• Free uniforms

Responsibilities:

• Center Operations: Understand the center's key KPIs and financials to make informed and responsible business decisions. Build and maintain relationships with KidStrong families to align with core values and provide exceptional customer service. Oversee center-level initiatives such as center maintenance, training, and brand consistency. Daily, weekly, and monthly cleaning and maintenance of the center. Typical schedule includes four weekdays and one weekend shift with specific hours dependent on the needs of the center. Communicate any coach schedule changes using appropriate scheduling and communication platforms. Schedule and sell KidStrong events such as camps and parties to maximize center profitability.
• Sales: Maintain flawless lead management by conducting call drives to new and existing leads in the Center's CRM tool. Finalize sales and bookings that are generated through the online self-sign-up flow. Source and attend local events to increase brand awareness and generate incremental leads and memberships.
• Leadership: Foster a coaching culture – see something, say something. Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality. Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates. Manage and support the ongoing professional development of staff through LearnUpon. Communicate professionally with co‑workers in Slack and email, including periodic checks of messages when not in centers.
• Coaching: Coach students by delivering an evolving curriculum that focuses on brain, physical, and character development for ages ranging from walking to 11 years old. Understand the "why" behind the KidStrong curriculum and clearly and concisely communicate it. Demonstrate and manage the implementation of various programming and curriculum elements. Use the KS Coaches App to record data and provide data such as attendance and awards. Be able to work in a physically intensive environment, covering multiple miles in a shift and lifting equipment up to 25 pounds. Be comfortable physically working with kids to ensure proper technique and student safety. Approximately 5–10 coaching hours per week.

Skills / Qualifications:

• Athletic or coaching background with experience working with or coaching kids ages 15 months – 11 years old; a passion for working with children is non‑negotiable.
• Comfortable speaking to parents or guardians on a variety of topics.
• Achieve Coach Certification through the HQ Training and Certification team.
• Complete training through LearnUpon as required by the HQ Training and Certification team.
• Prior experience as a pediatric OT/PT is a plus, but not required.
• Previous experience in management is preferred but not required.
• Practical work experience with Google and Microsoft platforms.
• Experience with systems such as ZenPlanner, LearnUpon, CareerPlug, and ADP preferred but not required.
• Intermediate knowledge of physiology, exercise techniques, and body mechanics.
• CPR certified.

Sphere of Interaction: This position will not have any direct reports. When the General Manager is off, the Assistant General Manager will be the Manager on Duty. The Assistant General Manager will be a leader and mentor, so communication and interpersonal skills are important. The Assistant General Manager will work closely with center team members and families, and will also interact with leadership and KidStrong Inc. HQ team members.

DNA / Competencies:

• High Standards: Establishes and holds high standards.
• Natural Leader: Creates and embodies KidStrong culture. Takes initiative.
• Leads by Example: Sets tone through actions.
• Passionate: Stays focused on the KidStrong goals. Goal‑oriented and high‑performing.
• Command Presence: Upholds KidStrong values; creates a vision for others.
• Teacher: Communicates and ensures transfer of knowledge.
• Professional: Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration. Accepts responsibility for own actions. Follows through on commitments.
• Performer: Engaging, fun, likable. High energy, clear & easy to understand.
• Mentor: Develops and nurtures relationships. Focuses on developing self and others.
• Planning / Organizing: Prioritises and plans work activities; develops realistic action plans. Sets goals and objectives. Uses time efficiently. Plans for additional resources. Organises or schedules other people and their tasks.
• Oral Communication: Speaks clearly and persuasively in positive or negative situations. Responds well to questions; listens and gets clarification. Demonstrates group presentation skills; participates in meetings.
• Written Communication: Writes clearly and informatively; edits work for spelling and grammar. Varies writing style to meet needs. Presents numerical data effectively; able to read and interpret written information.
• Teamwork: Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Contributes to building a positive team spirit; supports everyone's efforts to succeed. Puts success of team above own interests; builds morale and group commitments to goals and objectives.
• Coachable / Low Ego Mindset: Gives and welcomes feedback. Encourages exploring different perspectives to reach common goals and objectives. Has a growth mindset; sees every opportunity as one to learn from.
• Adaptability: Comfortable calling an audible; continues or adjusts the play after the audible is called. Embraces innovation and a quickly changing landscape. Best idea wins.

Compensation: $19.00 – $22.00 per hour

KidStrong is a private child development training center focused on brain, physical & character development for ages walking through 11 years old. KidStrong offers a science‑based curriculum that is parent‑focused and taught by professionals.

Our People: Want to work with great people. Want personal and professional growth. Want to make an impact.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, not to KidStrong Corporate.