KidStrong Denton - Assistant General Manager

Reports To: Center General Manager

FLSA Status: Exempt

Travel: Minimal Travel Locally

Compensation: Salary + Bonus

Benefits: Monthly Performance Bonus, Health, Dental, and Vision Benefits, Paid time off

KidStrong Assistant General Managers (AGMs) are the leaders of the center – it is the responsibility of the AGM to foster a culture of learning and development for both their Coaches and the Families that attend the center. The AGM is a talented, welcoming, and engaging leader who is focused on defining goals and delivering an exceptional experience for the kids, families, and team members. The goal of the AGM is to drive the business of the center, develop and train their coaching team, build the culture of their center.

Responsibilities

• CENTER OPERATIONS
• Understand and drive the center’s key KPI’s and financials, including a profit and loss statement.
• Build and maintain relationships with KidStrong families to align with our core values.
• Support center level initiatives i.e. center maintenance, training, brand consistency etc.
• Daily, Weekly, and Monthly cleaning and maintenance of the center.
• Manage center level employee issues and appropriate documentation.
• Typical schedule includes 4 weekday and 1 weekend shifts.
• Set and communicate Coach schedules using appropriate scheduling.
• Schedule, sell, and staff KidStrong events, such as Camps and Parties, to maximize center profitability.
• SALES
• Drive membership sales through high-volume outbound phone calls on inbound leads (50+ calls/day is a typical outbound phone sales effort).
• Properly manages and exceeds all KidStrong sales and operational budgets.
• Respond and follow through in a timely manner with all KidStrong corporate/owner requests and client/lead requests.
• Drive sales through thorough trial conversion in the center.
• LEADERSHIP
• Foster a coaching culture - see something, say something.
• Continuously assess and document Coaches based on the KidStrong Coach DNA profile and class quality.
• Achieve all Certifications required by KidStrong HQ per your role and responsibilities.
• Support in the recruiting, managing, training and evaluation of coaching candidates.
• Manage and support ongoing professional development of staff through LearnUpon.
• Support center level staff meetings and trainings.
• Attend weekly leadership meeting with DFW leaders.
• COACHING
• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from 15 months - 11 years-old.
• Complete training through LearnUpon as required.
• Understand the “why” behind the KidStrong curriculum.
• Demonstrate and manage the implementation of various programming and curriculum elements.
• Communicate professionally with co-workers in Slack.
• Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lift and repeatedly move equipment up to 25 pounds in weight.
• Must be comfortable physically working with kids to ensure proper technique and safety.
• Support monthly center staff meetings focused on culture, development, product, and performance.

Skills/Qualifications

• Passion for working with children is non-negotiable.
• Comfortable speaking to parents/guardians regarding a variety of topics.
• Prior experience as a pediatric OT/PT is a plus, but not required.
• Previous experience in management is preferred but not required.
• 1 to 2 years of sales experience.
• Practical work experience with Google platforms.
• Previous experience with systems and platforms such as GloFox, LearnUpon, CareerPlug, and Gusto is preferred but not required.
• Intermediate knowledge of physiology, exercise technique, and body mechanics.
• CPR certified.

Supervisory Responsibilities

This position will supervise all Coaches and the Lead Coach under the supervision of the General Manager.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.