At a Glance
- Tasks: Provide exceptional supporter care and manage fundraising data with precision.
- Company: Join a passionate charity dedicated to supporting children and families.
- Benefits: Flexible home-based work, competitive salary, and opportunities for personal growth.
- Other info: Enjoy a collaborative team environment with occasional travel for events.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 17197 - 17197 £ per year.
Salary: £17,197.25 per annum
Hours: 21 hours per week
Location: Home-based with occasional travel
About the Role
We are looking for a highly organised and customer‑focused Supporter Care Assistant to join our Fundraising team. This varied role combines excellent supporter care with effective database administration, helping to ensure our supporters receive an outstanding experience while maintaining accurate and reliable fundraising data. As a key point of contact for donors, fundraisers and members of the public, you will provide friendly, professional support, respond to enquiries, process donations and help supporters feel valued and connected to our work. Alongside supporter care responsibilities, you will play an important role in maintaining and developing our supporter database, ensuring data accuracy, integrity and compliance to support fundraising activities, stewardship and organisational reporting. This is a home‑based position with regular opportunities for in‑person collaboration. Travel will be required for meetings, team activities and partnership work. Occasional evening and weekend work may be required to support fundraising events.
Key Responsibilities
- Act as the first point of contact for supporters via phone and email.
- Respond to enquiries promptly, professionally and empathetically.
- Provide information about our services, fundraising activities and ways to support Kids.
- Handle sensitive conversations appropriately and escalate concerns where necessary.
Donation Processing and Stewardship
- Process donations and Gift Aid claims accurately and efficiently.
- Send acknowledgements, thank‑you communications and receipts in a timely manner.
- Support the delivery of supporter journeys, including welcome communications, updates and stewardship activities.
- Assist with supporter mailings, e‑newsletters and event communications.
Database Administration
- Maintain accurate supporter records within the CRM system.
- Support the ongoing development and management of supporter data systems.
- Carry out regular data cleansing, accuracy checks and deduplication activities.
- Record and manage supporter consent in line with GDPR requirements.
- Maintain database documentation, processes and naming conventions.
- Support change control processes and ensure consistent use of data across teams.
- Contribute to the production of reports, data selections and fundraising lists.
Fundraising and Team Support
- Assist with fundraising campaigns and events, including administration and logistics.
- Coordinate fundraising materials and merchandise stock.
- Provide general administrative support, including scheduling, invoicing and supplier liaison.
- Support cross‑organisational requests relating to supporter engagement and information sharing.
About You
Essential Skills and Experience
- Experience in a customer service, supporter care, administration or similar role.
- Experience working with databases, CRM systems or data management processes.
- Excellent attention to detail and accuracy when handling data.
- Strong organisational skills and the ability to manage multiple priorities.
- Confidence working with confidential information and GDPR requirements.
- Excellent communication and interpersonal skills, with a supportive and empathetic approach.
- Experience using Microsoft Office applications, particularly Excel, alongside CRM and digital workplace tools.
- The ability to work independently while collaborating effectively with colleagues.
- A commitment to delivering excellent supporter experiences.
Desirable Skills and Experience
- Experience using data tags, categories or structured data attributes.
- Knowledge of data quality processes such as deduplication and change control.
- Experience producing simple reports or analysing supporter data.
- Understanding of Gift Aid and charity fundraising processes.
- Experience creating supporter‑facing communications.
- Awareness of accessibility best practice in written communications.
- Understanding of the needs of children, young people and families supported by Kids.
Why Join Us?
This is an exciting opportunity to make a meaningful contribution to our fundraising and supporter engagement activities. You will play a vital role in ensuring supporters receive excellent service while helping to maintain the high‑quality data that enables us to achieve our mission.
Supporter Care Assistant - Fundraising employer: Kids
At Kids, we pride ourselves on being an exceptional employer that values the contributions of every team member. Our home-based Supporter Care Assistant role offers flexible working arrangements, a supportive work culture, and opportunities for professional growth within a passionate team dedicated to making a difference in the lives of children and families. With regular in-person collaboration and a commitment to excellent supporter experiences, you will find a rewarding environment where your efforts truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Care Assistant - Fundraising
✨Leverage Local Networks
In fundraising, building relationships is key! Attend local charity events, workshops, or networking nights. It’s a great way to meet like-minded folks and discover potential opportunities at organisations like Kids. Don’t be shy—chat with the organisers and share your interest in part-time roles!
✨Volunteer for Experience
Consider volunteering at non-profits or fundraising events even if it’s on a casual basis. This gets you hands-on experience and helps you build a solid reputation in the fundraising community, which could lead to part-time gigs. Plus, you might find that many organisations prefer hiring from within their volunteer pool!
✨Connect on Social Media
Join fundraising groups on platforms like Facebook or LinkedIn. We often see part-time gigs pop up in these communities. Engage with posts, share your own insights, and don’t be afraid to ask for leads on opportunities at places like Kids!
✨Showcase Your Passion
When reaching out to organisations like Kids, make sure your passion for fundraising shines through. Whether that’s through a personal project, a blog, or even social media—having something that highlights your commitment can set you apart from the crowd. Let's make sure they see your enthusiasm when you apply!
We think you need these skills to ace Supporter Care Assistant - Fundraising
Some tips for your application 🫡
Show Off Your Fundraising Skills:When applying for a part-time role in fundraising development at Kids, make sure to highlight any previous experience you've had in fundraising initiatives. Include specific projects, the strategies you implemented, and the impact they had — numbers matter! We love seeing what you've achieved.
Passion Matters!:In your cover letter, let your passion for the cause shine through. Talk about what drives you to work in fundraising and any personal connections you have to the mission of Kids. This is your chance to connect on a human level, so don’t hold back!
Tailor Your CV to Fundraising:When crafting your CV, focus on including relevant skills such as communication, relationship-building, and project management. For a part-time position, it’s crucial to demonstrate that you can hit the ground running without needing too much guidance.
Include a Portfolio of Your Work:If you’ve worked on specific campaigns or created fundraising materials, consider attaching samples or a link to a digital portfolio. This gives us tangible evidence of your work and creativity, helping you stand out from the crowd at Kids.
How to prepare for a job interview at Kids
✨Showcase Your Passion for Causes
In the fundraising development field, it’s all about showing you genuinely care about the mission. During the interview, be ready to share personal experiences or stories that illustrate your passion for the causes you want to support. This will not only demonstrate your commitment but also help you connect with the interviewers at Kids.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in fundraising contexts. They might ask how you would handle a donor who is hesitant to contribute or how to turn a potential sponsor into a commitment. Practising these types of scenarios can make you feel more confident and prepared!
✨Flexibility Matters in Part-Time Roles
Since this is a part-time position, be prepared to discuss your availability and how you can work flexibly with the team at Kids. They may be interested in how you manage your time and balance commitments, so highlight your organisational skills and any strategies you use to stay on track.
✨Share Your Past Success Stories
Bring along examples of past fundraising campaigns or events you’ve been involved in—this could be anything from a successful bake sale to a well-executed charity event. If you have any metrics or achievements to share, like money raised or increased awareness, include those as well. It shows your capability in the field!
