At a Glance
- Tasks: Support day-to-day operations in a vibrant team dedicated to improving lives affected by kidney disease.
- Company: Join Kidney Research UK, the leading charity focused on kidney disease research.
- Benefits: Enjoy flexible working, generous leave, private medical insurance, and more.
- Other info: Be part of a mission-driven organisation with excellent career growth opportunities.
- Why this job: Make a real difference while gaining valuable experience in supporter care and finance.
- Qualifications: Customer service experience, strong admin skills, and proficiency in Microsoft Office required.
Location: Contracted to our Peterborough office with the flexibility for hybrid working
Salary: £26,500 – £29,000 depending on experience
Hours: Full time, 37.5 hours per week (Monday to Friday)
Contract: Permanent
Benefits: We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring we pay our employees fairly, we offer the following benefits:
- Flexible working
- Generous annual leave
- Private Medical Insurance, including dental and optical
- Pension Scheme
- Sick Pay
- Death in Service
- Employee Assistance Programme
- Bike Loan Scheme
- Cycle2Work Scheme
- Eyecare
- Discount Portal
Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.
As a supporter care operations officer, you will play a key role in supporting the day-to-day operations of the Supporter Care and Finance teams, helping to deliver an excellent experience for our supporters.
The Role
- Support the day-to-day operations of the Supporter Care and Finance teams, combining operational administration, financial processes and supporter care
- Carry out Gift Aid validation, reporting and reconciliation
- Administer direct debits and process donations accurately and efficiently
- Respond to supporter enquiries, including via social media channels
- Identify opportunities to improve ways of working and enhance the supporter journey
- Ensure all processes are completed accurately, efficiently and to a high standard
What We're Looking For
- Experience of working in a customer services role, with strong administration and telephone skills
- Experience interacting with customers through social media channels
- Ability to plan and prioritise tasks effectively
- Competent in Microsoft Office products, with intermediate-level Microsoft Excel skills
- Confident reconciling differences in figures, for Gift Aid validation, monthly reporting and other tasks
About Kidney Research UK:
Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research we fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever.
At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments.
Over the last ten years we have invested more than £71 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority.
Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity. Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person – the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease.
How to Apply
Please complete the online application form and submit together with your CV. Closing date: Thursday 17 September 2026. Telephone interviews will be held week commencing 21 September 2026. Interviews will be held in our Peterborough office week commencing 28 September 2026.
We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community. No agencies please.
You may have experience in the following: Supporter Care Officer, Customer Service Administrator, Donor Care Officer, Supporter Services Officer, Fundraising Administrator, Gift Aid Officer, Finance Administrator, Customer Care Advisor, Donations Officer, Charity Administrator, Not for Profit, NFP, Third Sector, Charities, etc.
Supporter care operations officer in Peterborough employer: Kidney Research
Kidney Research UK is an exceptional employer, offering a vibrant and supportive work culture in Peterborough with the flexibility of hybrid working. Employees enjoy a comprehensive benefits package, including generous annual leave, private medical insurance, and opportunities for personal growth, all while contributing to a meaningful mission that aims to improve the lives of those affected by kidney disease.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter care operations officer in Peterborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kidney Research. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kidney Research before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Supporter care operations officer in Peterborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kidney Research:Your cover letter is your chance to shine! Tell us why you want to work at Kidney Research specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kidney Research!
How to prepare for a job interview at Kidney Research
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
