At a Glance
- Tasks: Lead IT operations and ensure reliable, secure services for a charity focused on kidney disease.
- Company: Join Kidney Research UK, a leading charity making a real impact in healthcare.
- Benefits: Enjoy flexible working, generous leave, private medical insurance, and more.
- Other info: Be part of a vibrant team dedicated to transforming kidney disease treatment.
- Why this job: Make a difference in people's lives while advancing your IT career.
- Qualifications: Experience in IT operations, service delivery, and cyber security is essential.
Location: Contracted to our Peterborough office with the flexibility for hybrid working.
Salary: £40,000 - £45,000 depending on experience.
Full time: 37.5 hours per week.
Benefits: We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring we pay our employees fairly, we offer the following benefits:
- Flexible working
- Generous annual leave
- Private Medical Insurance, including dental and optical
- Pension Scheme
- Sick Pay
- Death in Service
- Employee Assistance Programme
- Bike Loan Scheme
- Cycle2Work Scheme
- Eyecare
- Discount Portal
Closing date: Tuesday 16 June 2026. We may extend the closing date, however, please apply as soon as possible.
Telephone interviews will be held week commencing 22 June and face-to-face interviews will be held in our Peterborough office week commencing 29 June 2026.
No agencies please.
Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.
The IT operations manager will lead the day-to-day delivery of IT services at Kidney Research UK, ensuring a reliable, secure and well-governed IT environment that enables colleagues to deliver the charity’s mission. The role will own operational service delivery, supplier and contract performance, infrastructure coordination, and operational cyber security controls.
This is both a hands-on and leadership role, where you will work both independently and manage internal and external resources and partners to help support our ambitious strategy.
The successful candidate will have demonstrable experience of managing IT operations, service delivery and cyber security in a small-to-medium organisation. With a strong and practical understanding of Microsoft infrastructures, you will also have experience of managing outsourced service desk and technology partners.
With excellent planning, prioritisation and communication skills, you will be able to translate technical issues and concepts into clear updates for non-technical colleagues and senior stakeholders. In addition, you will have strong incident management and problem-solving skills, including root-cause analysis.
If you are interested in the position, please complete the online application form and submit together with your CV.
We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.
About Kidney Research UK: Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research we fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever.
At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments. Over the last ten years we have invested more than £71 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority.
Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity. Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person – the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease.
IT operations manager employer: Kidney Research
At Kidney Research UK, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture that prioritises employee well-being and professional growth. Our Peterborough office provides a flexible hybrid working environment, generous benefits including private medical insurance and a robust pension scheme, and the opportunity to make a meaningful impact in the fight against kidney disease. Join us in our mission to improve lives while enjoying a fulfilling career with ample opportunities for development.
StudySmarter Expert Advice🤫
We think this is how you could land IT operations manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT operations manager role.
✨Tip Number 2
Prepare for those interviews! Research Kidney Research UK and understand their mission. We want to see how your skills in IT service delivery and cyber security can directly contribute to their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on translating technical jargon into layman's terms, as you’ll need to communicate effectively with non-technical colleagues. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that IT operations manager position!
We think you need these skills to ace IT operations manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Operations Manager role. Highlight your experience in managing IT operations and service delivery, especially in small-to-medium organisations. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about kidney research and how your background makes you a great fit for our team. Keep it engaging and relevant to the job description.
Showcase Your Communication Skills:Since you'll be translating technical issues for non-technical colleagues, make sure to demonstrate your communication skills in your application. Use clear language and examples that show how you've successfully communicated complex ideas in the past.
Apply Early!:Don’t wait until the last minute to apply! We may extend the closing date, but applying early gives you a better chance to stand out. Head over to our website and submit your application as soon as you can!
How to prepare for a job interview at Kidney Research
✨Know Your Stuff
Make sure you brush up on your knowledge of IT operations, service delivery, and cyber security. Familiarise yourself with Microsoft infrastructures and be ready to discuss your experience managing outsourced service desks. This will show that you’re not just a fit for the role but also passionate about the charity's mission.
✨Communicate Clearly
Since you'll need to translate technical jargon into layman's terms, practice explaining complex concepts in simple language. Think about how you would explain a technical issue to a non-technical colleague or a senior stakeholder. This skill is crucial for the role and will impress your interviewers.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led teams or projects in the past. Highlight your ability to manage both internal and external resources effectively. This will demonstrate that you can handle the hands-on and leadership aspects of the IT operations manager role.
✨Be Ready for Scenario Questions
Expect questions that assess your incident management and problem-solving skills. Prepare to discuss specific situations where you identified root causes and implemented solutions. This will showcase your analytical thinking and ability to handle challenges in a fast-paced environment.
