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- Tasks: Engage with supporters through personalised calls, strengthening relationships and generating income.
- Company: Join Kidney Research UK, a leading charity dedicated to fighting kidney disease.
- Benefits: Enjoy flexible working, generous leave, private medical insurance, and more.
- Other info: Be part of a mission-driven organisation that values every voice.
- Why this job: Make a real difference in people's lives while working in a vibrant team.
- Qualifications: Experience in telephone fundraising or customer service, with strong attention to detail.
The predicted salary is between 25500 - 27500 £ per year.
Location: Contracted to our Peterborough office with the flexibility for hybrid working.
Salary: £25,500 - £27,500 depending on experience.
Contract Type: Permanent.
Full time: 37.5 hours per week (Monday - Friday).
Benefits: We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring we pay our employees fairly, we offer the following benefits:
- Flexible working
- Generous annual leave
- Private Medical Insurance, including dental and optical
- Pension Scheme
- Sick Pay
- Death in Service
- Employee Assistance Programme
- Bike Loan Scheme
- Cycle2Work Scheme
- Eyecare
- Discount Portal
Closing date: Wednesday 4 February 2026. We may extend the advert, but please apply as soon as possible.
Telephone interviews will be held week commencing 9 February 2026. Interviews will be held week commencing 16 February 2026 in our Peterborough office. No agencies please.
Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.
The supporter engagement officer will deliver exceptional, personalised telephone engagement with supporters, donors, event participants and prospects. You will lead on inbound and outbound fundraising and stewardship calls, strengthening supporter relationships, generating income, and ensuring every caller feels valued, informed and motivated to continue supporting our work.
With experience of working in a telephone fundraising or telephone-based customer service role, you will have an understanding of fundraising principles and donor stewardship practices. A keen eye for detail is essential as the role will involve database management whilst supporting a busy, successful fundraising team, ensuring donors and their gifts are accurately acknowledged, recorded on the database to enhance the supporter experience.
If you are interested in the position, please complete the online application form and submit together with your CV. We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.
About Kidney Research UK: Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research we fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever.
At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments. Over the last ten years we have invested more than £71 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority.
Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity. Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person - the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease.
You may also have experience in the following: Supporter Engagement Officer, Fundraising Officer, Donor Engagement Officer, Supporter Care Officer, Fundraising & Stewardship Officer, Donor Relations Officer, Telephone Fundraising Officer, Supporter Services Officer, Individual Giving Officer, Donor Stewardship Officer, Supporter Experience Officer, Charity Fundraising Executive, Fundraising & Engagement Officer, Supporter Development Officer, Fundraising Customer Service Officer.
Supporter engagement officer in Peterborough employer: Kidney Research UK
Contact Detail:
Kidney Research UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter engagement officer in Peterborough
✨Tip Number 1
Get to know the organisation! Before your interview, dive into Kidney Research UK's mission and values. This will not only help you answer questions better but also show your genuine interest in their work.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephone engagement, try role-playing with a friend. Get comfortable with making calls and handling different types of conversations.
✨Tip Number 3
Show off your experience! Be ready to share specific examples from your past roles that highlight your fundraising or customer service skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to be part of our vibrant team at Kidney Research UK.
We think you need these skills to ace Supporter engagement officer in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Supporter Engagement Officer role. Highlight any relevant experience in telephone fundraising or customer service, and don’t forget to showcase your understanding of donor stewardship practices!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for kidney research and how your skills align with our mission. Be personal and engaging – we want to see your personality come through!
Showcase Your Attention to Detail: Since this role involves database management, it’s crucial to demonstrate your keen eye for detail. Mention any previous experiences where you’ve successfully managed data or ensured accuracy in your work.
Apply Early!: Don’t wait until the last minute to apply! We encourage you to submit your application as soon as possible through our website. The sooner we see your application, the better!
How to prepare for a job interview at Kidney Research UK
✨Know Your Stuff
Before the interview, make sure you understand Kidney Research UK's mission and values. Familiarise yourself with their work in kidney disease research and how the Supporter Engagement Officer role contributes to that. This will show your genuine interest and help you connect your experience to their goals.
✨Practice Your Pitch
Since this role involves a lot of telephone engagement, practice your communication skills. Prepare a brief introduction about yourself and your experience in fundraising or customer service. Role-play with a friend to get comfortable with articulating your thoughts clearly and confidently.
✨Showcase Your Attention to Detail
The job requires database management and accurate record-keeping. Be ready to discuss examples from your past roles where your attention to detail made a difference. Highlight any specific tools or systems you've used to manage data effectively.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your enthusiasm for the role. Ask about the team dynamics, how success is measured in the position, or what challenges the fundraising team is currently facing. This demonstrates your proactive approach and genuine interest in contributing to their mission.