At a Glance
- Tasks: Lead IT operations and ensure a secure, reliable environment for impactful charity work.
- Company: Join Kidney Research UK, a vibrant team dedicated to improving lives.
- Benefits: Flexible working, generous leave, pension contributions, and professional development opportunities.
- Other info: Dynamic role with excellent growth potential and a supportive work culture.
- Why this job: Make a real difference in the charity sector while advancing your IT career.
- Qualifications: Experience in IT operations and strong communication skills are essential.
The predicted salary is between 40000 - 45000 £ per year.
Location: Contracted to our Peterborough office with flexibility for hybrid working.
Salary: £40,000–£45,000 depending on experience.
Hours: 37.5 hours per week, full time, permanent.
Role Overview
Be part of an energetic and vibrant team dedicated to improving the lives of people living with kidney disease. The IT Operations Manager will lead the day‑to‑day delivery of IT services at Kidney Research UK, ensuring a reliable, secure and well‑governed IT environment that enables colleagues to deliver the charity’s mission. The role owns operational service delivery, supplier and contract performance, infrastructure coordination, and operational cyber security controls. It is both a hands‑on and leadership role, managing internal and external resources to support our ambitious 2020‑2030 strategy.
Responsibilities
- Own operational service delivery and cyber security controls
- Manage supplier and contract performance
- Coordinate infrastructure
- Lead incident management and root‑cause analysis
- Translate technical issues into clear updates for non‑technical colleagues and senior stakeholders
Qualifications
- Demonstrable experience managing IT operations, service delivery and cyber security in a small‑to‑medium organisation
- Strong practical understanding of Microsoft infrastructures
- Experience managing outsourced service desks and technology partners
- Excellent planning, prioritisation, communication, incident management and problem‑solving skills
Benefits
- Flexible working hours with start and finish times around core hours of 9.30 – 4.30.
- Full‑time employees start with paid bank holidays plus 26 days holiday, increasing annually to a maximum of 31 days. Part‑time employees receive pro‑rata leave.
- The charity contributes 6% to a group pension plan; employees contribute a minimum of 2%.
- Full compliance with maternity, paternity, adoption and shared parental leave legislation.
- Charity sickness benefit available after three months of service: 2 weeks full pay and 2 weeks half pay in any rolling 52‑week period; after one year rises to 4 weeks full/half pay; after two years to 8 weeks full/half pay.
- Covers employees after three months’ service, paying up to four times salary in the event of death while employed, up to age 65 or state pension age.
- Confidential email or phone line for work and non‑work related support.
- Interest‑free loan for bicycles for travel or charity events.
- Salary‑sacrifice scheme to purchase a bicycle over 12 months.
- Coverage for eye tests and glasses needed for computer work.
- Webinars, training courses and knowledge‑sharing sessions; opportunities to engage in events, research visits and volunteering.
- Optional cover including dental and optical, with partner/children at own expense.
- Free access to discounted cards and vouchers for top retailers.
- Up to £1,000 interest‑free loan, repayable over 12 months from net salary.
Closing date: Tuesday 16 June 2026. No agencies please. We are committed to equal opportunities for everyone and encourage applications from all sections of the community.
IT operations manager in Peterborough employer: Kidney Research UK
At Kidney Research UK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. Located in the heart of Peterborough with excellent transport links, we provide flexible working arrangements, generous annual leave, and a comprehensive benefits package, including a robust pension scheme and opportunities for continuous learning. Join us in making a meaningful impact on the lives of those affected by kidney disease while enjoying a supportive and dynamic team environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT operations manager in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at Kidney Research UK. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Microsoft infrastructures and cyber security. We want you to feel confident discussing how you can manage operational service delivery effectively.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share examples of how you've tackled technical issues and translated them for non-technical colleagues. This will highlight your ability to communicate across teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our mission at Kidney Research UK.
We think you need these skills to ace IT operations manager in Peterborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the IT Operations Manager role. Highlight your experience in managing IT operations and cyber security, as well as your understanding of Microsoft infrastructures. We want to see how your skills align with our mission!
Showcase Your Leadership Skills:Since this role involves both hands-on and leadership responsibilities, don’t forget to mention any previous experience leading teams or projects. We love seeing examples of how you've managed resources and delivered results in a similar environment.
Be Clear and Concise:When translating technical issues into updates for non-technical colleagues, clarity is key! Use straightforward language and avoid jargon. We appreciate applicants who can communicate effectively with all stakeholders.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Kidney Research UK
✨Know Your Stuff
Make sure you brush up on your knowledge of IT operations and cyber security. Familiarise yourself with Microsoft infrastructures and be ready to discuss your experience managing service delivery and outsourced service desks. This will show that you’re not just a good fit for the role, but that you’re genuinely passionate about it.
✨Speak Their Language
Since you'll need to translate technical issues for non-technical colleagues, practice explaining complex concepts in simple terms. Think of examples from your past where you successfully communicated technical information to stakeholders. This will demonstrate your ability to bridge the gap between tech and non-tech teams.
✨Show Your Leadership Skills
As an IT Operations Manager, you’ll be leading a team. Prepare to share examples of how you've managed teams or projects in the past. Highlight your planning, prioritisation, and problem-solving skills, as these are crucial for the role. Be ready to discuss how you handle incident management and root-cause analysis.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the charity’s 2020-2030 strategy and how the IT department fits into that vision. This shows your interest in the organisation and helps you gauge if it’s the right fit for you. Plus, it gives you a chance to demonstrate your strategic thinking.
