At a Glance
- Tasks: Lead IT operations and enhance service delivery for a charity focused on kidney disease.
- Company: Join a vibrant team at Kidney Research UK, making a real difference.
- Benefits: Flexible working, generous leave, and comprehensive health benefits.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a mission-driven organisation and improve lives through technology.
- Qualifications: Experience in IT operations and strong communication skills required.
The predicted salary is between 40000 - 45000 £ per year.
Contracted to our Peterborough office with the flexibility for hybrid working. Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.
The IT operations manager will lead the day-to-day delivery of IT services at Kidney Research UK, ensuring a reliable, secure and well‑governed IT environment that enables colleagues to deliver the charity’s mission. The role will own operational service delivery, supplier and contract performance, infrastructure coordination and operational cyber‑security controls. This is both a hands‑on and leadership role, where you will work independently and manage internal and external resources and partners to help support our ambitious 2020-2030 strategy.
Responsibilities
- Deliver and improve IT service delivery.
- Own operational service delivery, supplier and contract performance.
- Coordinate infrastructure and manage operational cyber‑security controls.
- Lead internal and external resources and partners.
- Translate technical issues to non‑technical stakeholders.
- Incident management and root‑cause analysis.
Qualifications
- Demonstrable experience managing IT operations, service delivery and cyber‑security in a small‑to‑medium organisation.
- Strong understanding of Microsoft infrastructures.
- Experience managing outsourced service desk and technology partners.
- Excellent planning, prioritisation and communication skills.
- Strong incident management and problem‑solving skills, including root‑cause analysis.
We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.
Benefits
- LOCATION – Our main office is in the city centre, close to transport links.
- FLEXIBLE WORKING – Flexible working hours with core hours 9:30–4:30.
- ANNUAL LEAVE – 26 days plus paid bank holidays, increases up to a maximum of 31 days.
- PENSION – 6% contribution from charity, 2% employee contribution.
- PARENTAL LEAVE – Full compliance with maternity, paternity, adoption and shared parental leave legislation.
- SICK PAY – 2 weeks full pay and 2 weeks half pay for 3 months, progressively increasing up to 8 weeks full pay after two years.
- DEATH IN SERVICE – Coverage up to four times salary after three months of service.
- EMPLOYEE ASSISTANCE PROGRAMME – Confidential support line.
- BIKE LOAN SCHEME – Interest‑free loan to purchase a bicycle.
- CYCLE2WORK SCHEME – Salary sacrifice scheme for bicycle purchase.
- EYECARE – Coverage for eye tests and glasses.
- LEARNING AND DEVELOPMENT – Webinars, training courses, knowledge sharing.
- PRIVATE MEDICAL INSURANCE – Optional private medical insurance, dental and optical cover.
- DISCOUNT PORTAL – Free access to discounted cards and vouchers.
- INTEREST FREE LOAN – Up to £1,000 loan, deducted over 12 months.
Closing date: Tuesday 16 June 2026.
IT Operations Lead — Hybrid, Service Delivery & Security in Peterborough employer: Kidney Research UK
At Kidney Research UK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation in the heart of Peterborough. With flexible hybrid working options, generous annual leave, and a strong commitment to employee development, we empower our team to thrive while making a meaningful impact on the lives of those affected by kidney disease. Join us and enjoy unique benefits such as a bike loan scheme, private medical insurance, and a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Lead — Hybrid, Service Delivery & Security in Peterborough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT operations and service delivery. We recommend doing mock interviews with friends or using online platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your past achievements in IT operations and cyber-security. This will help you stand out during interviews and demonstrate your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission to improve lives.
We think you need these skills to ace IT Operations Lead — Hybrid, Service Delivery & Security in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Operations Lead role. Highlight your experience in managing IT operations, service delivery, and cyber-security. We want to see how your skills align with our mission at Kidney Research UK!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about improving lives through technology. Let us know how your background makes you the perfect fit for our vibrant team.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled technical issues or improved service delivery in the past. We love seeing candidates who can translate complex problems into simple solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Kidney Research UK
✨Know Your Stuff
Make sure you brush up on your knowledge of IT operations, service delivery, and cyber-security. Familiarise yourself with Microsoft infrastructures and be ready to discuss your experience managing outsourced service desks. This will show that you’re not just a fit for the role but also genuinely interested in the work.
✨Showcase Your Leadership Skills
Since this role involves leading both internal and external resources, prepare examples of how you've successfully managed teams or projects in the past. Think about specific challenges you faced and how you overcame them, as this will demonstrate your ability to lead effectively.
✨Communicate Clearly
You’ll need to translate technical issues to non-technical stakeholders, so practice explaining complex concepts in simple terms. During the interview, aim for clarity and confidence in your communication, as this will highlight your ability to bridge the gap between tech and non-tech teams.
✨Prepare for Incident Management Questions
Expect questions around incident management and root-cause analysis. Be ready to discuss specific incidents you've managed, what steps you took to resolve them, and how you ensured they didn’t happen again. This will showcase your problem-solving skills and proactive approach.
