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- Tasks: Support kidney patients with practical, emotional, and financial guidance across the Bristol region.
- Company: Join Kidney Care UK, a leading charity dedicated to improving lives affected by kidney disease.
- Benefits: Enjoy flexible part-time hours, remote work options, and a supportive team environment.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare advocacy.
- Qualifications: No specific qualifications required; passion for helping others and good communication skills are essential.
- Other info: This is a fixed-term role until May 2026, with opportunities for personal growth and development.
The predicted salary is between 28629 - 28629 £ per year.
An opportunity to provide practical, emotional, and financial support for anyone affected by chronic kidney disease. You will engage with kidney patients, their families, and carers as a source of information, support, and advocacy, in order to improve care and wellbeing outcomes for patients. This may be in the hospital or other care setting, on the phone, online or face-to-face in a mutually acceptable public place. The role will cover the main renal units and satellite dialysis units across your designated area in South West / Bristol region. Frequent travel and attendance is expected at some sites.
Responsibilities
- With support, establish the Kidney Care UK Patient Support & Advocacy Service in the region so patients, their families, carers and professionals can access independent support on social, financial, health advocacy and wellbeing.
- Be responsible for the day-to-day delivery of the Patient Support & Advocacy Service across the region and the effective management of a caseload. This involves regular attendance at renal clinics in the region, building relationships with health and care professionals and being available for patients in the renal unit, on the phone or online, or to meet at a mutually convenient public location.
- Support patients to build the skills and confidence needed to positively navigate the challenges presented by health, social care, benefits, and financial support pathways, and to overcome barriers and promote independence.
- Support patients to connect with services to ensure that they are engaged in shared decision making and that their voice is central to shaping the care and support they receive.
- Raise awareness of Kidney Care UK and the benefits of the Patient Support & Advocacy Service amongst kidney patients, their families, carers, and professionals across the region.
- Be a primary source of, or gateway to, local information and access to:
- Kidney Care UK Money & Energy Advice services, supporting income maximisation.
- Kidney Care UK Patient Grants programme, raising awareness of the programme and supporting applications.
- Kidney Care UK Counselling Service and other appropriate services to meet patients' emotional and psychological needs.
- Reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice.
- Benefits and finances, including employment, housing, and grants from charities including Kidney Care UK benefits and welfare service.
- Provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity.
- Maintain patient records to allow effective reporting on key performance indicators about patient activity and service outputs.
- Identify and create relationships with key services and professionals across the region, to ensure patients, their families, and carers can easily access the Patient Support & Advocacy Service.
- Work in a way that respects the personal, social, cultural, and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you.
Patient Support & Advocacy Officer (Bristol region) employer: Kidney Care UK
Contact Detail:
Kidney Care UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Support & Advocacy Officer (Bristol region)
✨Tip Number 1
Familiarise yourself with the specific challenges faced by kidney patients in the Bristol region. Understanding local issues will help you connect better with patients and demonstrate your commitment to their advocacy.
✨Tip Number 2
Network with healthcare professionals and organisations in the Bristol area. Building relationships with renal units and support services can provide valuable insights and enhance your credibility as a Patient Support & Advocacy Officer.
✨Tip Number 3
Showcase your ability to work flexibly and adapt to irregular hours. This role requires a commitment to meet patients where they are, so emphasising your availability and willingness to travel will set you apart.
✨Tip Number 4
Prepare to discuss how you would handle sensitive situations with patients and their families. Being able to demonstrate empathy and effective communication skills is crucial for this role, so think of examples from your past experiences.
We think you need these skills to ace Patient Support & Advocacy Officer (Bristol region)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Patient Support & Advocacy Officer position. Tailor your application to highlight how your skills and experiences align with these specific duties.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in patient support, advocacy, or healthcare settings. Use bullet points for clarity and focus on achievements that demonstrate your ability to engage with patients and professionals.
Write a Strong Cover Letter: In your cover letter, express your passion for supporting individuals with chronic kidney disease. Provide examples of how you've successfully navigated similar challenges in previous roles and how you can contribute to the Kidney Care UK mission.
Highlight Flexibility and Communication Skills: Given the nature of the role, emphasise your flexibility in working hours and your strong communication skills. Mention any experience you have in building relationships with healthcare professionals and supporting patients in various settings.
How to prepare for a job interview at Kidney Care UK
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Patient Support & Advocacy Officer. Familiarise yourself with chronic kidney disease and the support services available, as this will help you demonstrate your knowledge and passion during the interview.
✨Show Empathy and Communication Skills
This role requires strong interpersonal skills. Be prepared to share examples of how you've effectively communicated with patients or clients in the past, especially in challenging situations. Highlight your ability to listen and provide emotional support.
✨Demonstrate Flexibility
Since the position involves irregular hours and travel, be ready to discuss your availability and willingness to adapt to the needs of the role. Share any previous experiences where you successfully managed a flexible schedule.
✨Prepare Questions
Have thoughtful questions ready for the interviewer about the Patient Support & Advocacy Service and its impact on the community. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
