At a Glance
- Tasks: Support customers and manage operations in a dynamic healthcare environment.
- Company: Join an award-winning digital healthcare company making a real difference.
- Benefits: Fully remote work, flexible hours, and a supportive team culture.
- Other info: Opportunity to grow with a fast-paced health-tech company.
- Why this job: Be the first point of contact for patients and help improve their lives.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About Kidney Beam
Kidney Beam is an award-winning digital healthcare company transforming rehabilitation for people living with kidney disease. We work with NHS organisations across the UK and international partners to deliver specialist exercise, education and health coaching programmes that improve patients' quality of life. We're a small, ambitious team building something that genuinely makes a difference to people's lives. As we continue to grow, we're looking for an organised, proactive individual to become the operational hub of our customer support and administration.
The Role
This is a varied role combining customer support, healthcare administration and operational coordination. You'll often be the first person our members interact with and will play a vital role in ensuring every patient, clinician and health coach has an excellent experience. No two days are the same.
Key Responsibilities
- Customer Support
- Monitor the customer support inbox twice daily (morning and afternoon)
- Respond to member enquiries professionally and empathetically
- Escalate clinical or technical queries where appropriate
- Ensure every enquiry is resolved promptly
- Clinical Referral Administration
- Process referrals received from NHS clinics
- Check referrals for completeness and accuracy
- Liaise with referring clinicians to collect inaccurate data
- Add and amend patient data as needed
- Health Coach Administration
- Support the health coaching team with administrative tasks
- Schedule appointments where required
- Content & Platform Administration
- Upload new content and videos using established processes
- Carry out routine website administration tasks
- Perform quality checks on uploaded content
- General Operations
- Take minutes for monthly team meetings
- Support general office administration
- Help improve internal processes
- Liaising with members to gather testimonials and information for written case studies
- Assist the wider team wherever needed
About You
You'll probably enjoy this role if you:
- Love organising people and processes
- Take pride in getting the small details right
- Are proactive and don't wait to be asked
- Communicate warmly and professionally
- Enjoy helping people
- Can manage multiple priorities independently
Essential Experience
- Previous customer service experience
- Excellent written English
- Strong organisational skills
- Comfortable learning new software
- Excellent attention to detail
- Able to work independently from home
- Confident using Google Workspace (Docs, Sheets, Gmail)
Desirable
- Healthcare administration experience
- NHS experience
- Experience with CRM systems
- Experience with scheduling software
- Experience using Slack, Zoom or similar collaboration tools
Working Pattern
This role is 15-20 hours per week. Applicants must be available to work across Monday-Friday, including checking and responding to the inbox each morning and afternoon. The remaining hours can be worked flexibly.
What We Offer
- Fully remote working
- Flexible hours
- Friendly and supportive team
- Opportunity to grow with a fast-growing health-tech company
- Meaningful work that improves patients' lives
How to Apply
Please complete our short online application form and submit your CV here: https://forms.gle/Cu5JTViW2tnCn1VDA. Applicants will not be considered if they have not filled out this application form. Shortlisted applicants will then be invited to a video interview.
Customer Success & Operations Coordinator in Slough employer: Kidney Beam
Kidney Beam is an exceptional employer, offering a fully remote working environment that promotes flexibility and work-life balance. Our friendly and supportive team is dedicated to meaningful work that genuinely improves the lives of patients living with kidney disease, while providing ample opportunities for personal and professional growth within a fast-growing health-tech company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success & Operations Coordinator in Slough
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Kidney Beam and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Kidney Beam and let us see your personality shine through!
We think you need these skills to ace Customer Success & Operations Coordinator in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Kidney Beam.
Get Familiar with Our Brand:Before applying, take some time to learn about Kidney Beam and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Kidney Beam
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Kidney Beam.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Kidney Beam will surely appreciate.
