At a Glance
- Tasks: Support customers, manage referrals, and coordinate health coaching operations.
- Company: Award-winning digital healthcare company transforming kidney disease rehabilitation.
- Benefits: Join a small, ambitious team making a real difference in healthcare.
- Other info: Dynamic role with varied tasks and opportunities for personal growth.
- Why this job: Be the first point of contact for patients and help improve their quality of life.
- Qualifications: Organised, proactive, with strong communication skills and empathy.
The predicted salary is between 30000 - 40000 £ per year.
About Kidney Beam
Kidney Beam is an award-winning digital healthcare company transforming rehabilitation for people living with kidney disease. We work with NHS organisations across the UK and international partners to deliver specialist exercise, education and health coaching programmes that improve patients' quality of life. We're a small, ambitious team building something that genuinely makes a difference to people's lives. As we continue to grow, we're looking for an organised, proactive individual to become the operational hub of our customer support and administration.
The Role
This is a varied role combining customer support, healthcare administration and operational coordination. You'll often be the first person our members interact with and will play a vital role in ensuring every patient, clinician and health coach has an excellent experience. No two days are the same.
Key Responsibilities
- Customer Support
- Monitor the customer support inbox twice daily (morning and afternoon)
- Respond to member enquiries professionally and empathetically
- Escalate clinical or technical queries where appropriate
- Ensure every enquiry is resolved promptly
- Clinical Referral Administration
- Process referrals received from NHS clinics
- Check referrals for completeness and accuracy
- Liaise with referring clinicians to collect inaccurate data
- Add and amend patient data as needed
- Health Coach Administration
- Support the health coaching team with administrative tasks
- Schedule appointments where required
Customer Success & Operations Coordinator employer: Kidney Beam
Kidney Beam is an exceptional employer that prioritises the well-being and professional growth of its team members. With a strong focus on making a meaningful impact in the lives of those living with kidney disease, employees enjoy a collaborative work culture that fosters innovation and personal development. Located at the heart of the healthcare sector, we offer unique opportunities to engage with NHS organisations and contribute to transformative health programmes, ensuring that every team member feels valued and empowered.
