At a Glance
- Tasks: Provide technical support and training for EMS fire detection products.
- Company: Join a dynamic and growing international organisation in the fire and security industry.
- Benefits: Competitive salary, laptop, mobile phone, and opportunities for personal development.
- Other info: Enjoy a versatile role with opportunities to learn and grow in a supportive environment.
- Why this job: Be the go-to expert and make a real difference in customer satisfaction.
- Qualifications: 3 years experience in fire & security, excellent communication skills, and a full driving licence.
The predicted salary is between 27000 - 30000 £ per year.
For our dynamically growing EMS (wireless fire detection and alarm products) UK&I team we are currently looking for a Technical Support Liaison. In this role you will be part of a team who are the technical point of contact for customers and sales colleagues, with regards to our EMS product portfolio. You will be responsible for providing technical support via telephone and email, as well as working with the EMS Engineering team with documenting and testing to validate new products and changes to existing products ensuring all user requirements and functional reliability is met prior to release. There is also a requirement to provide technical product training to customers and new internal staff.
Key tasks and responsibilities:
- Answering Technical Calls and Email.
- Creating Product Validation documents.
- Product Validation Testing.
- Product/Technical training for internal and external staff.
- Product/Technical training for customers.
- Occasional Site visits and internal Fire Warden duties.
Key requirements:
- Min. 3 years of relevant experience in the Fire & Security industry is a must.
- Good understanding of fire and security industry codes of practice.
- Good general knowledge of EMS products and services will be a strong advantage.
- Appropriate computer skills in MS Office package, internet and email.
- Native/fluent English.
- Full driving license.
- Excellent communication skills and telephone manner.
- Be able to work well with others to achieve objectives.
- Ability to present oneself and company products in a professional and competent manner.
- Credible and comfortable in dealing with tense situations.
- Good organizational skills.
- Provide feedback on new and existing product functionality/operation.
What do we offer?
- A varied position at an international, dynamic, growing and healthy organization.
- A challenging, versatile technical position, in which you will continue to develop yourself and learn about and test new products and applications.
- Full-time contract.
- A competitive salary, laptop, cell phone.
Technical Support Liaison in Herne Bay employer: Kiddie Global Solutions
Kidde Global Solutions is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation in the fire detection industry. With a strong focus on employee growth, we provide extensive training opportunities and support for career advancement, all while maintaining a flexible work culture that accommodates both office and home-based arrangements. Located in Southern UK, our team enjoys the benefits of a vibrant market, allowing for meaningful engagement with clients and partners across various sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Liaison in Herne Bay
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kiddie Global Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kiddie Global Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Liaison in Herne Bay
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kiddie Global Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Kiddie Global Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kiddie Global Solutions!
How to prepare for a job interview at Kiddie Global Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
