At a Glance
- Tasks: Manage customer accounts and provide top-notch service while identifying sales opportunities.
- Company: Join a dynamic team in a growing organisation focused on customer satisfaction.
- Benefits: Comprehensive training, career development, and a supportive work environment.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by building relationships and helping customers find the right solutions.
- Qualifications: Passion for sales and customer service; experience is a plus but not required.
The predicted salary is between 35550 - 43450 £ per year.
The role involves supporting the external sales team by managing and developing relationships with existing customer accounts, while also providing excellent customer service. It combines account management, internal sales, and customer service, with a strong commercial focus. You will proactively identify sales opportunities, understand customer needs, and work closely with internal teams to ensure a seamless customer experience.
Key responsibilities:
- Manage and develop relationships with existing customer accounts
- Proactively contact customers to identify and maximise sales opportunities
- Understand customer needs and recommend suitable products and solutions
- Identify opportunities for up-selling and additional sales
- Build long-term customer relationships to encourage repeat and regular business
- Provide exceptional customer service with energy, warmth, and professionalism
- Support Area Sales Managers with business development activities
- Liaise with internal departments and external carriers to ensure a smooth customer experience
- Stay up to date with new product launches, promotions, and company initiatives
- Maintain accurate customer records and ensure a high level of attention to detail
- Support customer-facing activities and procedures where required
- Remain proactive and adaptable, particularly during busy periods
The person:
We are looking for someone who is passionate about sales and customer service and takes pride in representing our brand. Previous experience in an internal sales, account management, or customer service role would be advantageous, but is not essential, as full training will be provided. You will be:
- Confident, polite, and approachable
- Customer-focused, with strong empathy and a genuine desire to help
- Proactive, positive, and enthusiastic
- Comfortable working in a fast-paced environment
- Calm under pressure and able to manage competing priorities
- A strong team player who can also work independently
- Self-motivated, reliable, and organised
- Commercially minded, with the confidence to identify and pursue sales opportunities
- A problem solver with a practical, “can-do” attitude
- Detail-oriented, with the ability to maintain accurate records
Skills & Experience:
- Excellent verbal and written communication skills
- Strong interpersonal and relationship-building skills
- Ability to build rapport and trust with customers
- Confidence in identifying customer needs and up-selling opportunities
- Strong organisational and time-management skills
- Excellent attention to detail
- Ability to negotiate and influence where appropriate
- Proficiency in Microsoft Office and other IT systems
This role would suit someone who is self-motivated, ambitious, and keen to develop their career in sales and account management within a successful and growing organisation.
Customer Service Representative employer: Kiddie Global Solutions
Kidde Global Solutions is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation in the fire detection industry. With a strong focus on employee growth, we provide extensive training opportunities and support for career advancement, all while maintaining a flexible work culture that accommodates both office and home-based arrangements. Located in Southern UK, our team enjoys the benefits of a vibrant market, allowing for meaningful engagement with clients and partners across various sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kiddie Global Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kiddie Global Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kiddie Global Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Kiddie Global Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kiddie Global Solutions!
How to prepare for a job interview at Kiddie Global Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
