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- Tasks: Be the go-to person for customers, managing bookings and ensuring a smooth service experience.
- Company: Join a friendly, family-run MG & Citroën dealership with over 70 years of heritage.
- Benefits: Enjoy 22 days holiday, staff discounts, and a supportive team culture.
- Why this job: This role offers genuine career growth in a customer-focused environment.
- Qualifications: Previous experience in service or parts is essential; strong communication skills are a must.
- Other info: Full-time hours with a rota for Saturdays; perfect for those passionate about customer service.
The predicted salary is between 30000 - 42000 £ per year.
Location: Kidderminster
Hours: Full Time | Monday–Friday 8:00am–5:30pm | Rota Saturdays
Are you passionate about customer service and experienced in both service and parts? We’re looking for a proactive Service Advisor to join our friendly, family-run MG & Citroën dealership in Kidderminster. This is an excellent opportunity to be part of a long-established business that truly values its people and customers.
About the Role
As a Service Advisor, you’ll be the key connection between our customers and the workshop. From booking to collection, you'll ensure a smooth and positive experience throughout the aftersales journey.
Key Responsibilities:
- Advise customers on service and parts requirements
- Manage workshop bookings and customer communications
- Handle parts enquiries, orders, and stock management
- Ensure accurate invoicing and administrative records
- Deliver high levels of customer satisfaction at every stage
What We’re Looking For:
- Previous experience in a service and/or parts role is essential
- Excellent communication and organisational skills
- A customer-focused approach with strong attention to detail
- A team player who thrives in a fast-paced environment
What We Offer:
- Full-time role: Monday to Friday 8:00am–5:30pm, plus rota Saturdays
- 22 days holiday (plus bank holidays), increasing with length of service
- Staff discounts on vehicles and servicing
- Supportive team culture in a family-run business with over 70 years of heritage
- Genuine opportunities for long-term career growth
Interested in the next step in your automotive career? Apply now and join a dealership that puts its people and customers at the heart of everything it does.
Service Advisor employer: Kidderminster Motor House
Contact Detail:
Kidderminster Motor House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with MG and Citroën vehicles. Understanding the specific models and their service requirements will help you stand out during conversations with the hiring team.
✨Tip Number 2
Showcase your customer service skills in your interactions. Whether it's through networking or during the interview, demonstrate how you've successfully handled customer queries and complaints in the past.
✨Tip Number 3
Prepare to discuss your organisational skills. As a Service Advisor, managing bookings and communications is key, so be ready to share examples of how you've effectively managed multiple tasks in a fast-paced environment.
✨Tip Number 4
Connect with current employees on platforms like LinkedIn. Engaging with them can provide insights into the dealership's culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in service or parts. Use specific examples that demonstrate your skills in communication and organisation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the automotive industry. Mention why you want to work at this particular dealership and how you can contribute to their team.
Highlight Key Skills: In your application, emphasise your attention to detail and ability to thrive in a fast-paced environment. Provide examples of how you've successfully managed customer communications and workshop bookings in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for a Service Advisor role.
How to prepare for a job interview at Kidderminster Motor House
✨Show Your Customer Service Passion
As a Service Advisor, your role revolves around customer interaction. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to excellent service.
✨Know the Dealership's Values
Research the MG & Citroën dealership's history and values. Understanding their commitment to customer satisfaction and team culture will help you align your answers with what they value most in their employees.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in service and parts roles. Be ready to explain how your skills in managing bookings, handling enquiries, and ensuring customer satisfaction can contribute to the dealership's success.
✨Prepare Questions for Them
At the end of the interview, have a few thoughtful questions ready. Ask about the team culture, opportunities for growth, or how they measure customer satisfaction. This shows your genuine interest in the role and the company.
