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- Tasks: Join us as a Trainee Operations Administrator, managing diverse tasks in facility management and security operations.
- Company: Be part of a respected risk management and fraud investigation company making a real impact.
- Benefits: Enjoy a competitive salary, training at Kidderminster College, and potential for full-time employment post-apprenticeship.
- Why this job: Experience a dynamic work environment with opportunities for growth and development in a supportive team.
- Qualifications: GCSEs in maths and English (Grade 4/C or above) are essential; a proactive attitude is a must!
- Other info: This role requires an enhanced DBS check due to access to confidential information.
A very highly respected risk management and fraud investigation company is looking for a Trainee Operations Administrator. You will be dealing with day-to-day national facility management and security operations, providing services to the financial insolvency sector.
What you will do in your working day:
- The successful candidate will take direction from the Operations Manager and support the Operations team in the general running of the Operations department and service delivery for clients.
- You will be dealing with day-to-day national facility management and security operations, providing services to the financial and insolvency sector.
Duties will include:
- Receiving calls from clients & suppliers
- Quoting clients for company services
- Liaising with, managing and co-ordinating company suppliers
- Setting up projects electronically & a hard copy, as required, and ensuring correct procedures are followed
- Ensuring the data trail of ALL correspondence, company documentation is saved and communicated with the correct parties i.e., clients, suppliers & internally to colleagues
- Responding to and resolving any issues arising from site tasks/projects
- Maintain/manage/update company internal records to include spreadsheets & SAGE
- Liaising with clients and suppliers both verbally and in writing in a professional manner
- All communications with clients and suppliers must be confirmed in writing the same day as the communication
- Ensuring all relevant documentation/correspondence is electronically filed in project folders
- Chasing suppliers for task confirmation documentation and sending out reminders for tasks
As the company is compliant with ISO27001 and GDPR, the successful applicant must be thorough in their administration processes and have excellent attention to detail. Due to access to confidential information, all employees are security screened (BS 7858) during the probationary period.
No two days are ever the same and, as such, you must be proactive and able to work under pressure, adhere to deadlines and have a positive team ethos.
The training you will be getting:
You will be required to attend Kidderminster College one day a week in order to achieve your Business Administrator Level 3 Standard and off the job training.
What to expect at the end of your apprenticeship:
Full time position and then progression to operations co-ordinator & other potential growth within the business depending on business needs at the time of progression.
Working week:
Total hours per week: 37 hours.
Desired skills and personal qualities:
- Clear, positive phone manner
- Confidence to make decisions
- Ability to prioritise tasks
- Multitasking
- Work on own initiative
- Flexible/Adaptable
- Works well under pressure
Qualifications:
GCSE or equivalent maths and English (Grade 4/C or above) Essential.
Things to consider:
An enhanced DBS check will be required for the successful applicant.
MAPS Solutions Europe Limited - Level 3 Business Administration Apprentice employer: Kidderminster College
Contact Detail:
Kidderminster College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MAPS Solutions Europe Limited - Level 3 Business Administration Apprentice
✨Tip Number 1
Familiarise yourself with the company’s operations and values. Understanding MAPS Solutions Europe Limited's focus on risk management and fraud investigation will help you tailor your conversations during interviews, showing that you're genuinely interested in their work.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves liaising with clients and suppliers, being able to convey information clearly and professionally will set you apart from other candidates.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. This will show your ability to prioritise and multitask, which is crucial for the role.
✨Tip Number 4
Be proactive in your approach. During any interactions with the company, express your eagerness to learn and adapt. Highlighting your flexibility and willingness to take initiative can make a strong impression on the hiring team.
We think you need these skills to ace MAPS Solutions Europe Limited - Level 3 Business Administration Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Level 3 Business Administration Apprentice position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, education, and skills. Highlight any previous administrative roles or customer service experience, as well as your ability to work under pressure and manage multiple tasks.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of the job that excite you and explain why you would be a great fit for the team. Use examples from your past experiences to demonstrate your skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Kidderminster College
✨Research the Company
Before your interview, take some time to learn about the company’s values, mission, and recent projects. This will not only help you understand their operations better but also allow you to tailor your answers to align with their goals.
✨Prepare for Common Questions
Think about the typical questions you might be asked, such as your strengths, weaknesses, and why you want to work in operations administration. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Attention to Detail
Given the importance of accuracy in this role, be prepared to discuss examples from your past experiences where you demonstrated strong attention to detail. This could include school projects or any relevant work experience.
✨Demonstrate Your Communication Skills
Since the role involves liaising with clients and suppliers, it’s crucial to showcase your communication skills. Be clear and concise in your answers, and consider providing examples of how you've effectively communicated in previous roles or situations.
