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- Tasks: Provide technical support and training for fire safety products at customer sites.
- Company: Join Kidde Global Solutions, a leader in fire and life safety solutions.
- Benefits: Competitive salary, company car, laptop, and opportunities for personal development.
- Why this job: Make a real difference in fire safety while growing your career in a dynamic environment.
- Qualifications: 3 years experience in Fire & Security industry and strong communication skills.
- Other info: Field-based role with travel and excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Regional Technical Services Engineer, EMS, south-central UK role at Kidde Global Solutions. At Kidde Global Solutions, you’ll be part of a global technology leader in fire and life safety solutions. Our mission is to protect people and property worldwide. As a leading fire safety brand, we offer dynamic opportunities for growth.
Location: South‑central part of England (Oxford to Windsor area); other reasonable locations considered. It is a field‑based role with travel to customer sites.
Key Tasks and Responsibilities:
- Attend sites where EMS products are installed to provide technical assistance to installer/maintaining companies.
- Complete site visit reports in accordance with company requirements.
- Respond to and follow up technical enquiries as necessary.
- Supply technical support regionally and outside of the local area where required.
- Undertake customer trainings on EMS products when suitably trained.
- Carry out radio site surveys as part of company sales requirements.
- Maintain and develop existing customer relationships, aligning with company objectives.
- Liaise with and inform the internal Technical Support Department regarding any site technical information required by installing and maintaining companies.
- Attend technical conference calls to discuss any sites regionally that require technical assistance.
- Ensure that all efforts are undertaken to meet company targets and timescales.
- Attend and present at customer and internal meetings in accordance with regional and company objectives.
- Adhere to company health and safety policy and other requirements relating to care of equipment.
- Any additional training requirements to be highlighted to Technical Services Manager for action, if deemed necessary.
Key Requirements:
- Minimum 3 years of relevant experience in the Fire & Security industry.
- Good understanding of fire and security industry codes of practice.
- Good general knowledge of EMS products and services an advantage.
- Appropriate computer skills in MS Office, internet and email.
- Native/fluent English.
- Full driving licence.
- Excellent communication skills and telephone manner.
- Ability to work well with others to achieve objectives.
- Ability to present oneself and company products professionally.
- Credible and comfortable in dealing with tense situations.
- Good organisational skills.
- Provide feedback on new and existing product functionality/operation.
What do we offer?
- A varied position at an international, dynamic, growing and healthy organization.
- A challenging, versatile technical position, in which you will continue to develop yourself and learn about and test new products and applications.
- Full‑time contract.
- A competitive salary, company car, laptop, cell phone.
- Toolkits supplied by EMS.
World Leaders in Fire and Life Safety – Kidde Global Solutions is a world leader in fire & life safety solutions tailored for complex commercial facilities to homes. Through iconic, industry‑defining brands, we provide residential and commercial customers with advanced solutions and services to protect people and property worldwide.
Technical Services Engineer employer: Kidde Global Solutions
Contact Detail:
Kidde Global Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the fire and security industry, especially those who work at Kidde Global Solutions. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the technical side! Brush up on your knowledge of EMS products and fire safety codes. Being able to discuss these topics confidently during interviews will show you're serious about the role.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with customers and internal teams, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Kidde Global Solutions team.
We think you need these skills to ace Technical Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Services Engineer role. Highlight your experience in the Fire & Security industry and any relevant technical skills. We want to see how your background aligns with our mission at Kidde Global Solutions!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about fire and life safety solutions and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills: Since this role involves liaising with customers and internal teams, make sure to demonstrate your excellent communication skills in your application. Whether it's through your writing style or examples of past experiences, let us know you can handle those tense situations with ease.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team at Kidde Global Solutions!
How to prepare for a job interview at Kidde Global Solutions
✨Know Your EMS Products
Before the interview, make sure you have a solid understanding of the EMS products and services offered by Kidde Global Solutions. Familiarise yourself with their features, benefits, and any recent updates. This will not only show your enthusiasm but also help you answer technical questions confidently.
✨Demonstrate Your Communication Skills
As a Technical Services Engineer, you'll need to communicate effectively with customers and internal teams. Practice articulating your thoughts clearly and concisely. Consider role-playing common scenarios where you might need to explain technical concepts to non-technical audiences.
✨Prepare for Site Visit Scenarios
Think about potential site visit situations you might encounter in this role. Prepare examples from your past experience where you've successfully resolved technical issues or trained customers. This will help you illustrate your problem-solving skills and ability to maintain customer relationships.
✨Showcase Your Organisational Skills
In this field-based role, being organised is key. Be ready to discuss how you manage your time and prioritise tasks, especially when juggling multiple site visits or technical enquiries. Sharing specific tools or methods you use can demonstrate your proactive approach to organisation.
