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For Companies At a Glance
- Tasks: Manage design, functionality, and troubleshooting for OMD products while ensuring top-notch system performance.
- Company: Join Kidde Global Solutions, a leader in fire and life safety technology.
- Benefits: Enjoy 25 days holiday, a pension scheme, life assurance, and employee recognition initiatives.
- Other info: Dynamic role with opportunities for growth and international collaboration.
- Why this job: Make a real impact on maritime safety and work with a global network of professionals.
- Qualifications: Technical knowledge in electronics and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Kidde Global Solutions brings together iconic fire and life safety brands to protect people and property around the world. As a global technology leader, we are committed to innovation, quality, integrity, collaboration and customer care.
Purpose of the Role
The OMD Account Manager – Service will manage all aspects of design, functionality and troubleshooting for the OMD product range. You will ensure systems operate at the highest standards, manage warranty returns, support recalls and remediation programs, and assist with commercial and approval issues. You will also engage with IACS work groups, manage cyber‑security compliance, support training programs and work closely with Engine Designers and the Authorised Network of Service Providers.
Key Responsibilities
- Full responsibility for Graviner OMD in‑warranty processes and reporting
- Analyse technical issues and implement remedial actions
- Liaise with factory and production teams to resolve issues
- Manage third‑party and customer approvals
- Ensure OMD systems are fully cyber‑security compliant
- Oversee Service Engineer Training and OMD Learning Development Program
- Support growth initiatives and yearly sales plans
- Maintain OMD ship folders and ensure international trade compliance
Skills, Knowledge & Experience
- Electronics technical systems knowledge
- Strong technical presentation and communication skills
- Commercial business acumen
- Excellent IT skills
- Willingness to travel
Desirable
- Experience with Oil Mist Detection Systems or Fire Panels
- Knowledge of the marine industry and onboard service work
- Familiarity with IACS and Class Society approvals
- Understanding of vessel cyber‑security requirements and marine diesel engine eco‑structure
Behaviours
- Passion for supporting crew safety
- Team player with ability to work internationally
- Able to work on own initiative with integrity
- Decision‑making skills
- Comply with all KGS Fire & Security ethics and compliance rules
Candidate Background
Previous experience in technical/commercial product support (fire panels or electronic components) or international technical system sales is highly desirable.
Other Requirements
- Driving licence mandatory
- Use of personal vehicle for business will be reimbursed
What You Will Gain
- 25 days holiday plus bank holidays
- DC pension scheme
- Life Assurance
- Employee scholarship scheme
- Access to the Benefits Central platform, which hosts employee reward and recognition initiatives as well as health and wellbeing resources
- Bravo Awards, which recognise outstanding contributions from all employees and encourage excellence
Your Journey With Us
We always aim to provide a fair and valuable recruitment process for everyone. If selected, you will follow the next stages: Initial call with our recruitment team, Up to 3 interviews with the Hiring Team. Join a team that makes a real difference in maritime safety and work with a global network of professionals dedicated to excellence.
Service Manager employer: Kidde Global Solutions
Contact Detail:
Kidde Global Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Manager role.
✨Tip Number 2
Prepare for those interviews! Research Kidde Global Solutions and understand their products and values. We want you to show your passion for fire and life safety, so be ready to discuss how your skills align with their mission.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the minds of the hiring team. We love seeing candidates who take initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. We’re excited to see your application and hopefully welcome you to our team!
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience with technical systems and any relevant commercial support you've provided. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about fire and life safety, and how your background makes you a great fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Technical Skills: Since this role involves managing technical issues and compliance, be sure to highlight your electronics knowledge and any experience with cyber-security. We’re keen on seeing how you can contribute to maintaining high standards in our systems.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Kidde Global Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of electronics technical systems and the specific products you'll be managing. Familiarise yourself with Oil Mist Detection Systems and fire panels, as well as any relevant compliance standards. This will show that you're not just interested in the role, but that you understand the technical aspects involved.
✨Showcase Your Communication Skills
As a Service Manager, you'll need to liaise with various teams and clients. Practice articulating complex technical issues in a way that's easy to understand. Consider preparing examples of how you've successfully communicated in past roles, especially when resolving issues or training others.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss specific instances where you've analysed technical issues and implemented solutions. Think about challenges you've faced in previous roles and how you overcame them. This will highlight your decision-making skills and ability to work on your own initiative.
✨Emphasise Teamwork and Collaboration
Kidde Global Solutions values collaboration, so be prepared to talk about your experience working in teams, especially in international settings. Share examples of how you've contributed to team success and supported colleagues, which will show that you're a team player who aligns with their company culture.