Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage design, functionality, and troubleshooting for OMD products while ensuring top-notch service.
- Company: Join Kidde Global Solutions, a leader in fire and life safety technology.
- Benefits: Enjoy 25 days holiday, a pension scheme, life assurance, and employee recognition rewards.
- Why this job: Make a real impact on maritime safety and work with a global network of professionals.
- Qualifications: Technical knowledge in electronics and strong communication skills are essential.
- Other info: Dynamic role with opportunities for growth and international collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Kidde Global Solutions brings together iconic fire and life safety brands to protect people and property around the world. As a global technology leader, we are committed to innovation, quality, integrity, collaboration and customer care.
Purpose of the Role
The OMD Account Manager – Service will manage all aspects of design, functionality and troubleshooting for the OMD product range. You will ensure systems operate at the highest standards, manage warranty returns, support recalls and remediation programs, and assist with commercial and approval issues. You will also engage with IACS work groups, manage cyber‑security compliance, support training programs and work closely with Engine Designers and the Authorised Network of Service Providers.
Key Responsibilities
- Full responsibility for Graviner OMD in‑warranty processes and reporting
- Analyse technical issues and implement remedial actions
- Liaise with factory and production teams to resolve issues
- Manage third‑party and customer approvals
- Ensure OMD systems are fully cyber‑security compliant
- Oversee Service Engineer Training and OMD Learning Development Program
- Support growth initiatives and yearly sales plans
- Maintain OMD ship folders and ensure international trade compliance
Skills, Knowledge & Experience
- Electronics technical systems knowledge
- Strong technical presentation and communication skills
- Commercial business acumen
- Excellent IT skills
- Willingness to travel
Desirable
- Experience with Oil Mist Detection Systems or Fire Panels
- Knowledge of the marine industry and onboard service work
- Familiarity with IACS and Class Society approvals
- Understanding of vessel cyber‑security requirements and marine diesel engine eco‑structure
Behaviours
- Passion for supporting crew safety
- Team player with ability to work internationally
- Able to work on own initiative with integrity
- Decision‑making skills
- Comply with all KGS Fire & Security ethics and compliance rules
Candidate Background
Previous experience in technical/commercial product support (fire panels or electronic components) or international technical system sales is highly desirable.
Other Requirements
- Driving licence mandatory
- Use of personal vehicle for business will be reimbursed
What You Will Gain
- 25 days holiday plus bank holidays
- DC pension scheme
- Life Assurance
- Employee scholarship scheme
- Access to the Benefits Central platform, which hosts employee reward and recognition initiatives as well as health and wellbeing resources
- Bravo Awards, which recognise outstanding contributions from all employees and encourage excellence
Your Journey With Us
We always aim to provide a fair and valuable recruitment process for everyone. If selected, you will follow the next stages: Initial call with our recruitment team, Up to 3 interviews with the Hiring Team. Join a team that makes a real difference in maritime safety and work with a global network of professionals dedicated to excellence.
Service Manager in Milton Keynes employer: Kidde Global Solutions
Contact Detail:
Kidde Global Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Manager role.
✨Tip Number 2
Prepare for those interviews! Research Kidde Global Solutions and understand their products and values. We want you to show your passion for fire and life safety, so be ready to discuss how your skills align with their mission.
✨Tip Number 3
Practice your technical presentation skills. As a Service Manager, you'll need to communicate complex ideas clearly. We suggest doing mock presentations with friends or family to build your confidence before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. We’re excited to see how you can contribute to our team and make a difference in maritime safety!
We think you need these skills to ace Service Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience with technical systems and any relevant commercial support you've provided. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about fire and life safety, and how your background makes you a great fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Relevant Experience: When filling out your application, be sure to showcase any experience you have with electronics or technical systems, especially in the marine industry. We’re keen on candidates who understand the nuances of our products and services.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Kidde Global Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of electronics technical systems, especially those related to fire panels and Oil Mist Detection Systems. Being able to discuss these topics confidently will show that you're serious about the role and understand the products you'll be managing.
✨Showcase Your Communication Skills
As a Service Manager, you'll need to liaise with various teams and clients. Practice articulating your thoughts clearly and concisely. Consider preparing examples of how you've successfully communicated technical information in the past, as this will demonstrate your strong presentation skills.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss specific instances where you've analysed technical issues and implemented solutions. Think of examples that highlight your decision-making skills and ability to work independently, as these are key traits for the role.
✨Understand the Company Culture
Familiarise yourself with Kidde Global Solutions' values, such as innovation, integrity, and collaboration. During the interview, try to weave these values into your responses to show that you align with their mission and are a good fit for their team.
