Regional Technical Services Engineer, EMS, sount-central UK in Gildersome

Regional Technical Services Engineer, EMS, south/central UK

Location: UK Home Based, London / South Central England area. The role is field‑based with travel expected and requires meeting customer visit requirements.

Kidde is the world’s largest manufacturer of fire safety products. While we’re a leading manufacturer of fire safety products, there’s more to safety than equipment and technology. From collaboration with builders and dealers to community initiatives, Kidde is committed to working together to create a safer world.

We are currently looking for a Regional Technical Services Engineer for our EMS (wireless fire detection and alarm products) UK&I team.

Key Tasks & Responsibilities

• Attend sites where EMS products are installed to provide technical assistance to installer/maintaining companies.
• Complete site visit reports in accordance with company requirements.
• Respond to and follow up technical enquiries as necessary.
• Supply technical support regionally and outside of the local area, where required.
• Undertake customer trainings on EMS products, when suitably trained to do so.
• Carry out radio site surveys as part of company sales requirements.
• Maintain and develop existing customer relationships, aligning with company objectives.
• Liaise with and inform the internal Technical Support Department regarding any site technical information required by installing and maintaining companies.
• Attend technical conference calls to discuss any sites regionally that require technical assistance.
• Ensure that all efforts are undertaken to meet company targets and timescales.
• Attend and present at customer and internal meetings in accordance with regional and company objectives.
• Adhere to company health and safety policy, and other requirements relating to care of equipment.
• Any additional training requirements to be highlighted to Technical Services Manager for action, if deemed necessary.

Key Requirements

• Minimum 3 years of relevant experience in the Fire & Security industry.
• Good understanding of fire and security industry codes of practice.
• Good general knowledge of EMS products and services will be a strong advantage.
• Appropriate computer skills in MS Office package, internet and e‑mail.
• Native/fluent English.
• Full driving licence.
• Excellent communication skills and telephone manner.
• Ability to work well with others to achieve objectives.
• Ability to present oneself and company products in a professional and competent manner.
• Credible and comfortable in dealing with tense situations.
• Good organisational skills.
• Provide feedback on new and existing product functionality/operation.

What we offer

• A varied position at an international, dynamic, growing and healthy organisation.
• A challenging, versatile technical position, in which you will continue to develop yourself and learn about and test new products and applications.
• Full‑time contract.
• A competitive salary, a company car, laptop and cell phone.
• Toolkits supplied by EMS.

Kidde Global Solutions is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Engineering and Information Technology