At a Glance
- Tasks: Lead complex enterprise deployments and ensure seamless technical implementations.
- Company: Join Kadence, a fast-paced AI-powered Workplace Operations Platform.
- Benefits: Competitive salary, equity options, private healthcare, and 5 weeks holiday.
- Other info: Hybrid work model with opportunities for travel and collaboration.
- Why this job: Be at the forefront of transforming workplace operations for top enterprises.
- Qualifications: 5+ years in a technical customer-facing role with strong IT skills.
The predicted salary is between 72000 - 88000 £ per year.
About Kadence: As a fast-paced, early-stage, venture capital-backed B2B SaaS company, we’re looking for a Workplace Solutions Engineer in the London area. Kadence is the AI-powered Workplace Operations Platform - one unified system that orchestrates people, space, and time. Leaders get a real-time command center for their two largest costs: people and real estate. Employees get a bottom-up daily guide that helps them navigate every workday.
We work with agile, multi-site enterprises across financial services, healthcare, government, manufacturing, professional services, and technology. Hybrid coordination got us into some of the best companies in the world. Those same customers are now pulling us further upmarket - asking us to solve for operations, planning, scenarios, ROI, and portfolio management. We're building the category-defining company for the future of work, and this role sits at the center of how we make that shift real for enterprise customers.
Why this role exists: As our customers have moved upmarket and our platform has grown from booking into a full operations layer: SpaceOps, WorkOps Pro, VMS, Sense, Kadence Agent, Insights Plus, Move Manager, and Kadence AI. The technical bar for our deployments has changed. IT teams at our largest customers now want to talk about SSO/SCIM architecture, Zscaler exceptions, Intune policies, calendar service accounts, sensor hardware, multi-instance strategies, and compliance frameworks, often on the first call.
The Workplace Solutions Engineer is the person who meets them there. You are the deep technical brain the customer experience team leans on when a deployment is complex, an integration is contested, a launch has to land on a specific date, or an enterprise workflow needs to be engineered, not just configured. You partner with CSMs, sales engineers, and directly with our product and engineering leadership to make sure every Kadence implementation lands cleanly and unlocks the outcomes we sold.
What you'll do:
- Own the technical implementation across our most complex enterprise deployments. Design and deliver the technical rollout for named enterprise accounts - SSO (Entra ID, Okta, OIDC), SCIM provisioning, calendar integration (Microsoft 365, Google Workspace service accounts), Kadence Agent deployment via Intune/MDM, public-IP configuration for automated check-in, Zscaler/proxy/VPN exceptions, HRIS syncs (Azure AD, Workday feeds), and hardware setup (Neat devices, iPad kiosks, room displays).
- Engineer Kadence for real-world workplace complexity. Configure the platform to model how each customer actually operates - overlapping neighborhoods, priority-based booking, hoteling vs. reverse hoteling vs. assigned seating, contractor vs. staff instances, phased multi-country global rollouts, custom roles, VMS operator workflows, badge printing, and floor plan strategies (Archilogic, bulk upload, phased builds).
- Lead launch planning and go-live orchestration. Own the launch plan for each customer - sequence of events, dependency chain, and cutover playbook.
- Build and deliver customer enablement. Design and run the training curriculum for each customer - Global Admin, Team Manager, Booking Scheduler, and VMS Operator sessions; end-user rollout training; new-hire onboarding modules; site manager enablement kits; Workplace Champions and ambassador programs.
- Coach customers on workplace operations best practices. Advise customers on adoption strategy, agent enablement, anchor days, neighborhood design, priority booking, hoteling models, data-privacy settings, and how to sequence a rollout from pilot through global launch.
- Stay in the account through moments that matter in the full lifecycle, not just at kickoff. Own post-launch optimization, edge cases, new-feature enablement, and net-new site rollouts as customers expand.
- Navigate enterprise security, compliance, and change management. Own the technical narrative through Architecture Review Boards, security reviews, legal and procurement reviews, and compliance conversations.
- Close the loop with Product and Engineering. Compile structured feedback, file high-priority bug reports, and work directly with product managers and engineering on custom features and platform improvements.
- Raise the bar for how we deploy Kadence. Document repeatable technical playbooks, launch templates, and enablement curricula.
What success looks like: Enterprise deployments launched on time and on scope, with SSO/SCIM/calendar/agent live and working from day one. Launch plans that hit their target dates because dependencies were sequenced correctly and stakeholders were prepared. Admins, managers, and end users who can run Kadence confidently after your enablement. Zero net-new churn attributable to technical implementation or launch gaps. Time-to-first-value shortened across your portfolio, quarter over quarter. Customer technical stakeholders trust Kadence enough to become internal champions. Renewals and expansions land because the technical foundation is solid.
Who you are: 5+ years in a technical customer-facing role - solutions engineering, sales engineering, technical account management, implementation architecture, or enterprise IT delivery - ideally in SaaS serving mid-market and enterprise customers. You have real IT depth. You can configure SSO in Entra ID or Okta without a tutorial, explain the difference between OIDC and SAML to a customer's security team, and troubleshoot a SCIM provisioning failure.
You are structurally organized. You can hold 8–15 concurrent enterprise deployments in your head, know exactly what is blocked on what, and never let a customer wait on you. You communicate cleanly under pressure. You translate technical requirements into something a non-technical champion can understand and act on.
Location & work model: Hybrid - based in the London area, with regular time collaborating in person and flexibility to work from home. Occasional travel to customer sites across the UK, EMEA, and occasionally the US for major enterprise launches and on-site workshops (roughly 10–20%, depending on portfolio).
What we offer: Competitive salary calibrated to a technical customer-facing role. Meaningful equity stock options. Private healthcare and company pension. 5 weeks' holiday per annum (plus public holidays). Cycle2Work scheme. Regular company socials, including an annual off-site where the whole global team gets together in person.
Workplace Solutions Engineer (greater London area) (Hybrid) employer: Kickstart Seed Fund
As a leading innovator in AI product development, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to thrive. Located in a vibrant tech hub, we offer competitive benefits, continuous learning opportunities, and the chance to work on cutting-edge projects that make a real impact. Join us to be part of a team that values your unique contributions and supports your professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Solutions Engineer (greater London area) (Hybrid)
✨Join Local Tech Meetups
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✨Contribute to Open Source Projects
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We think you need these skills to ace Workplace Solutions Engineer (greater London area) (Hybrid)
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Kickstart Seed Fund.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Kickstart Seed Fund and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Kickstart Seed Fund
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Kickstart Seed Fund uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
