At a Glance
- Tasks: Deliver top-notch customer service for grassroots digital products and create helpful guidance articles.
- Company: Join Kick It Out, a leading organisation in grassroots football support.
- Benefits: Enjoy hybrid working, competitive salary, event day tickets, and free private medical cover.
- Other info: 3-month contract with opportunities for growth in a dynamic environment.
- Why this job: Make a difference in grassroots football while enhancing your digital skills.
- Qualifications: Strong IT knowledge, admin skills, and great interpersonal abilities.
The predicted salary is between 30000 - 40000 € per year.
Kick It Out is seeking a Digital Customer Service Administrator for a 3-month fixed-term contract in Wembley. The role involves delivering exceptional customer service for The FA's grassroots digital products and producing helpful guidance articles.
Required skills include:
- Excellent IT knowledge
- Administrative capabilities
- Interpersonal skills
The role comes with hybrid working flexibility, competitive salary, and benefits such as access to event day tickets and free private medical cover.
Grassroots Digital Support Specialist in Wembley employer: Kick it Out
Kick It Out is an excellent employer, offering a dynamic work environment in Wembley where you can make a real impact on grassroots football. With a strong focus on employee growth and development, we provide hybrid working flexibility, competitive salaries, and unique benefits like access to event day tickets and free private medical cover, ensuring our team feels valued and supported.
StudySmarter Expert Advice🤫
We think this is how you could land Grassroots Digital Support Specialist in Wembley
✨Tip Number 1
Get to know the company! Research Kick It Out and their grassroots digital products. Understanding their mission and values will help you tailor your approach and show them you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional support, think of scenarios where you can demonstrate your problem-solving abilities and how you handle difficult situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They might share insights about the company culture or even give you a heads-up on what the hiring team is looking for.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows that you're serious about joining the team and helps us keep track of your application.
We think you need these skills to ace Grassroots Digital Support Specialist in Wembley
Some tips for your application 🫡
Show Off Your IT Skills:Make sure to highlight your excellent IT knowledge in your application. We want to see how you can use tech to deliver top-notch customer service for grassroots digital products.
Be Personable:Since this role involves a lot of interaction, let your interpersonal skills shine through. We love seeing candidates who can connect with others and provide exceptional support.
Tailor Your Guidance Articles:If you've got experience writing guidance articles or similar content, mention it! We’re looking for someone who can produce helpful resources for our users, so show us what you’ve got.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get you on board for this exciting opportunity.
How to prepare for a job interview at Kick it Out
✨Know Your Digital Products
Make sure you’re familiar with The FA's grassroots digital products. Research their features and common customer queries. This will help you demonstrate your IT knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you resolved issues or helped users effectively. This will highlight your interpersonal skills and administrative capabilities.
✨Practice Your Communication
Since the role involves producing guidance articles, practice explaining complex information in a simple way. You might even want to write a mock article on a relevant topic to showcase your writing skills during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team at Kick It Out. This shows your enthusiasm and helps you understand how you can contribute to their mission. Plus, it’s a great way to engage with your interviewers!
