At a Glance
- Tasks: Assist with ticketing operations and provide top-notch customer service at Pride Park Stadium.
- Company: Join the vibrant team at Derby County Football Club, a hub of sports excitement.
- Benefits: Enjoy 25 days annual leave, staff season tickets, discounts, and health perks.
- Other info: Dynamic role with opportunities for training and community involvement.
- Why this job: Be part of the action and help fans enjoy unforgettable match days.
- Qualifications: Customer service experience and a passion for sports are key.
The predicted salary is between 20000 - 25000 £ per year.
About the role
Derby County are seeking a Ticket Office Assistant to join the Ticketing department at Pride Park Stadium.
The role involves assisting with day to day administration within the Ticket Office and ensuring excellent customer service to internal and external customers.
Key Responsibilities
- Assist Ticket Office Management in driving objectives and exceeding department goals.
- Support pre/post game preparation for home and away games.
- Coach and train new starters in customer service skills and technical store systems.
- Maintain a clean and presentable Ticket Office and ensure proper signage/branding.
- Handle customer complaints and queries via telephone, email and in person.
- Process and fulfil online orders.
- Run banking reports and relay information onto Ticket Office banking sheets.
- Update supporter proof of age and customer data within the ticketing system.
- Process internal and external allocations.
- Ensure ticketing website information is up to date.
- Assist with personal assistant tickets and support the DLO/SLO workload.
- Comply with health, safety and welfare policies and safeguarding provision.
- Promote organisational policies, equality, diversity and inclusion.
- Represent the club with a positive public image.
- Undertake any other duties reasonably required.
- Personal characteristics and experience
- Experience in a ticketing function or operation (desirable).
- Customer service experience.
- Administration or IT knowledge/experience (desirable).
- Confident, resilient and self motivated.
- Excellent verbal and written communication skills.
- Committed to delivering excellent customer service.
- Ability to work in a fast paced, target driven environment.
- Ability to prioritise and manage own workload.
- Team orientation and initiative.
Qualifications
Salary is competitive, dependent on experience.
Excellent spoken and written English is essential as the role involves accurate communication in a fast paced, high pressure environment.
This is a full time role with weekend and evening work required.
Benefits
- 25 days annual leave plus bank holidays.
- Two complimentary staff season tickets.
- Two complimentary staff away memberships, subject to availability.
- Discounts with selected club partners and sponsors.
- Healthshield Cash Health Plan and Perks for discounts.
- Training and development opportunities.
- Participation in employee forum, 'The Herd', and staff events.
- Access to programmes and volunteering opportunities with Derby County Community Trust.
- Subsidised lunchtime meals at Moor Farm.
- Equal Employment Opportunity
Derby County Football Club is an Inclusive Club for all and is committed to Equality and Diversity.
Safeguarding
Derby County Football Club is committed to safeguarding and promoting the welfare of children, young people and adults at risk, and expects all staff and volunteers to share this commitment.
The post is subject to an Enhanced Disclosure and Barring Service (DBS) Criminal Record Check.
Ticket Office Assistant Derby County Football Club employer: Kick it Out
Kick It Out is an exceptional employer dedicated to fostering a positive work culture where passion for sport meets personal development. As a Football Education Coach, you will not only enjoy a competitive salary and generous annual leave but also have the unique opportunity to inspire and mentor young people in South London, making a meaningful impact in their lives. With a focus on growth and community engagement, this role offers a rewarding experience for those looking to contribute to youth development through football.
StudySmarter Expert Advice🤫
We think this is how you could land Ticket Office Assistant Derby County Football Club
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kick it Out. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kick it Out before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Ticket Office Assistant Derby County Football Club
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kick it Out:Your cover letter is your chance to shine! Tell us why you want to work at Kick it Out specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kick it Out!
How to prepare for a job interview at Kick it Out
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
