Matchday and Fan Engagement Assistant Derby County Football Club

Derby County are seeking to recruit a Matchday and Fan Engagement Assistant to join Matchday Marketing at Pride Park Stadium.

Working for Derby County Football Club offers a unique opportunity to be part of one of England’s most historic and passionately supported clubs. With a proud legacy, a dedicated fan base, and an exciting vision for the future, Derby County offers a dynamic and rewarding work environment both on and off the pitch. Whether you're joining the team in coaching, administration, marketing, or operations, you'll be contributing to a culture rooted in ambition, community, and progress. Employees benefit from a collaborative work environment and opportunities for professional development.

The successful candidate will be responsible for supporting the Matchday Organiser in delivering a high-quality matchday experience for all attendees. This includes promoting matchday events, assisting with on‑the‑day operations, and acting as a key point of contact for supporters and staff. The role brings together responsibilities of a Matchday Event Assistant and Supporter Liaison Officer, with a strong focus on fan engagement and customer service.

Key Role Responsibilities

• Assist with all elements contributing to the full Derby County Football Club fan experience, including but not limited to: Mini Squad (Player Escorts), Guard of Honour, Family and Game Zones, Additional Activities (meet‑and‑greet opportunities), and other fan engagement initiatives.
• Attend all pre‑match briefings, listen to additional information relevant to the matchday or event, and support covert operations within your area.
• Remain in your allocated position(s) and location(s) at all times unless authorised to leave by the Matchday and Fan Engagement Lead.
• Provide high‑quality customer service through assistance, direction, and safety advice to spectators visiting Pride Park Stadium.

Key Accountabilities as part of Matchday Supporter Liaison Officer (MSLO)

• Act as a Matchday Supporter Liaison Officer when required.
• Welcome visitors to Pride Park Stadium, promoting the club’s brand and ethos in a professional, confident, and positive manner, liaising with the Matchday Supporter Liaison Supervisor to resolve supporter issues.
• Provide help, guidance, and answers to supporters prior to kick‑off and upon entering the stadium.
• Deliver excellent customer service, offering guidance and support to ensure a positive and memorable matchday experience for all.
• Work as part of the Matchday Events Team, dealing with fan queries or seeking further information as required.
• Keep up to date with new procedures and techniques and attend additional training when identified or required.
• Maintain strong knowledge of the stadium layout, including the location of essential medical rooms and emergency equipment.

General

• Be responsible for the health, safety, and welfare of customers and colleagues, complying with health and safety guidance and policy.
• Continuously work to maintain, embed, and improve the club’s safeguarding provision, ensuring the highest standards for safeguarding children and adults at risk.
• Uphold and promote organisational policies and procedures, including equality, diversity, and inclusion.
• Present and promote an appropriate public image in representing the organisation.

Personal Characteristics and Experience

• Customer Service Experience
• Stadium or Event Experience
• Confident, Resilient, and Self‑Motivated
• Excellent communication skills, both verbal and written
• Ability to work in a fast‑paced, target‑driven environment
• Ability to prioritise and manage own workload
• Work using own initiative and as part of a team

Qualifications

English and Maths to GCSE Level 4 or equivalent.

Due to the nature of this role, applicants are required to be at least 18 years of age.

The rate of pay is £12.71.

Derby County Football Club is committed to safeguarding and promoting the welfare of children, young people and adults at risk, and expects all staff and volunteers to share this commitment. The post is subject to an Enhanced Disclosure and Barring Service (DBS) Criminal Record Check. Derby County Football Club is an Inclusive Club for all and is committed to Equality and Diversity.