At a Glance
- Tasks: Assist with ticket sales and provide top-notch customer service at Pride Park Stadium.
- Company: Join the passionate team at Derby County Football Club, a historic English club.
- Benefits: Earn £12.71 per hour with flexible hours and opportunities for professional growth.
- Other info: Flexible casual role, perfect for students looking to gain experience in a vibrant setting.
- Why this job: Be part of an exciting environment and engage with fellow football fans.
- Qualifications: GCSEs in Maths and English, excellent communication skills, and a friendly attitude.
The predicted salary is between 12.71 - 12.71 £ per hour.
Derby County are seeking to recruit a Casual Ticket Office Assistant to join the Ticketing Department at Pride Park Stadium. Working for Derby County Football Club offers a unique opportunity to be part of one of England’s most historic and passionately supported clubs. Employees benefit from a collaborative work environment and opportunities for professional development.
The successful candidate will be responsible for helping facilitate ticket sales in person and over the phone and fulfilling online orders for all home and away games whilst ensuring excellent customer service and being able to provide customers with accurate ticketing and service information.
Key Role Responsibilities- Provide an excellent, professional, and effective service to supporters
- Handle telephone calls, emails, and face-to-face enquiries both inbound and outbound
- Greet and engage with customers in a warm, genuine, and friendly manner, ensuring that customers always receive the best possible service
- Sell multiple Club products and provide alternatives and add-on sales at every opportunity
- Handle and resolve customer complaints in line with Ticket Office procedures
- Upsell products and services where appropriate using ticketing and service knowledge
- Develop a comprehensive knowledge of all appropriate Club products and services
- Maintain the Ticket Office by always keeping it clean and presentable
- Ensure all data is collected and updated accurately in accordance with GDPR
- Follow Ticketing procedures and policy and inform supporters of changes where applicable
- Keep confidential any information gained regarding the Club and its personnel
- Be responsible for the health, safety and welfare of customers and colleagues, complying with health and safety guidance and policy
- Work to maintain, embed and improve the club’s safeguarding provision, ensuring the highest standards for safeguarding children and adults at risk
- Uphold and promote organisational policies and procedures, including equality, diversity and inclusion
- Present and promote an appropriate public image in representing the organisation
- Undertake any other duties as may reasonably be required commensurate with the post
- GCSE or equivalent, Level C or above in Maths and English
- Confident, resilient and self-motivated
- Excellent communication skills, both verbal and written
- Ability to work in a fast-paced, target-driven environment
- Ability to prioritise and manage own workload
- Work using own initiative and as part of a team
- Complaint handling experience (desirable)
- Customer-facing experience (desirable)
- Excellent spoken and written English
The role is open to individuals 18 years and over. The rate of pay is £12.71 per hour and hours are offered on a casual basis, requiring flexibility to work home matchdays (typically weekends and evenings) and additional opportunities during the week. Derby County Football Club is an inclusive club for all and is committed to equality and diversity.
Casual Ticket Office Assistant Derby County Football Club employer: Kick it Out
Kick It Out is an exceptional employer dedicated to fostering a positive work culture where passion for sport meets personal development. As a Football Education Coach, you will not only enjoy a competitive salary and generous annual leave but also have the unique opportunity to inspire and mentor young people in South London, making a meaningful impact in their lives. With a focus on growth and community engagement, this role offers a rewarding experience for those looking to contribute to youth development through football.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Ticket Office Assistant Derby County Football Club
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Kick it Out and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Kick it Out and let us see your personality shine through!
We think you need these skills to ace Casual Ticket Office Assistant Derby County Football Club
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Kick it Out.
Get Familiar with Our Brand:Before applying, take some time to learn about Kick it Out and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Kick it Out
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Kick it Out.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Kick it Out will surely appreciate.
