At a Glance
- Tasks: Process ticket sales and provide top-notch customer service on game days.
- Company: Join the vibrant team at Derby County Football Club.
- Benefits: Flexible hours, great team atmosphere, and a chance to be part of exciting match days.
- Other info: Perfect for students looking for casual work in a fun environment.
- Why this job: Be at the heart of the action and enhance fans' game day experiences.
- Qualifications: Strong communication skills and a passion for sports.
The predicted salary is between 24000 - 26400 £ per year.
Derby County Football Club is recruiting a Casual Ticket Office Assistant to join the Ticketing Department at Pride Park Stadium.
The role involves processing ticket sales in person and over the phone and fulfilling online orders for all home and away games, while delivering excellent customer service.
You will handle enquiries, upsell club products where appropriate, keep GDPR-compliant data accurate, and support safeguarding and health and safety duties.
#J-18808-Ljbffr
Casual Ticket Office Assistant - Deliver Great Game Day Service employer: Kick it Out
Kick It Out is an exceptional employer dedicated to fostering a positive work culture where passion for sport meets personal development. As a Football Education Coach, you will not only enjoy a competitive salary and generous annual leave but also have the unique opportunity to inspire and mentor young people in South London, making a meaningful impact in their lives. With a focus on growth and community engagement, this role offers a rewarding experience for those looking to contribute to youth development through football.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Ticket Office Assistant - Deliver Great Game Day Service
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Kick it Out and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Kick it Out and let us see your personality shine through!
We think you need these skills to ace Casual Ticket Office Assistant - Deliver Great Game Day Service
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Kick it Out.
Get Familiar with Our Brand:Before applying, take some time to learn about Kick it Out and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Kick it Out
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Kick it Out.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Kick it Out will surely appreciate.
