Academy Receptionist Derby County Football Club

Derby County are seeking to recruit an Academy Receptionist to join the Academy Operations Department at our Category One Academy based at Moor Farm Training Centre.

Working for Derby County Football Club offers a unique opportunity to be part of one of England’s most historic and passionately supported clubs. With a proud legacy, a dedicated fan base, and an exciting vision for the future, Derby County offers a dynamic and rewarding work environment both on and off the pitch. Whether you're joining the team in coaching, administration, marketing, or operations, you'll be contributing to a culture rooted in ambition, community, and progress. Employees benefit from a collaborative work environment and opportunities for professional development.

We are looking for a welcoming, organised and proactive individual to become a key part of our Academy Operations team. Based at the Training Ground, you will be at the heart of day-to-day Academy activity, providing an excellent front-of-house experience and ensuring visitors, staff and stakeholders receive a professional and efficient service.

Alongside reception responsibilities, you will provide valuable administrative support to the Academy Operations team, helping to create a safe, well-organised and high-performing environment.

Key Role Responsibilities:

• Provide a professional, welcoming and efficient front-of-house service for players, staff, parents and visitors.
• Act as a key point of contact for in-person, telephone and email enquiries, ensuring a consistently high standard of service.
• Manage visitor access and sign-in processes, ensuring safeguarding, security and site protocols are followed at all times.
• Provide high-quality administrative and operational support to the Academy Management and Operations teams.
• Support the coordination of training schedules, fixtures, meetings, events and other Academy activities.
• Maintain accurate records, databases and documentation in line with EPPP and Club requirements.
• Support effective communication across Academy departments, players, parents and external stakeholders.
• Assist with the organisation and delivery of Academy events, matchdays, tours and programmes.
• Help ensure the smooth day-to-day running of the Training Ground, proactively responding to operational requirements.
• Support onboarding, meeting arrangements, deliveries, supplies and general office administration as required.
• Maintain reception and communal areas to a professional and high-quality standard.
• Provide flexible support across the Academy, including evening and weekend activity where required.

Personal characteristics and experience:

• Experience working in a professional, customer facing environment is essential
• Experience providing administrative support in a fast-paced setting is essential
• Experience within a professional sport or Academy environment is desirable
• Experience supporting operational or logistics based roles is desirable
• Strong understanding of safeguarding young people
• Excellent organisation and time management skills
• Strong communication skills (verbal and written)
• Ability to manage multiple tasks and prioritise effectively
• Proactive approach with strong problem-solving ability
• High level of attention to detail
• Competent IT skills (Microsoft Office and relevant systems)
• Professional, approachable, and confident manner
• Flexible and adaptable to changing demands
• Commitment to high standards and continuous improvement

Qualifications:

• Level 2 or 3 Diploma in Customer Service

Salary is competitive, dependent on experience.

This is a full-time role, and due to the demands of professional football, there is a requirement for weekend and evening work.

Who are Derby County…

Derby County Football Club, established in 1884, is one of the founder members of the English Football League and has a rich and varied history, including two First Division titles in 1972 and 1975 and an FA Cup success in 1946. The club are currently playing in the Sky Bet Championship, the second tier of English Football following their promotion from League One in the 2023/24 season and is under the management of Head Coach John Eustace. The club also boasts a successful and respected Category One Academy, a status which has been held since 2014, and a Women’s side competing in the FA Women’s National League Northern Premier Division. Derby County recently embarked on an exciting new era following the change in ownership to Clowes Developments (UK) Limited, in the summer of 2022. Our track record of producing talent is outstanding, and we intend to protect that proud legacy, investing in key roles within the club to build on the foundations in place for success.

Everything we do as a Club is built around the three pillars of stability, integrity and progress. Our core values are:

• We are proud of who we are and what we do
• We are positive, inspired and passionate
• We are ambitious and driven
• We are prepared, honest and humble
• We are the heartbeat of our community
• We are the club of opportunity

Derby County employee benefits include:

• 25 days annual leave plus bank holidays
• Two complimentary staff season tickets
• Two complimentary staff away memberships, subject to availability
• Discounts with select Club partners and sponsors
• Healthshield Cash Health Plan to support employee health and well-being and Perks for great deals and discounts
• Participating in our employee forum, ‘The Herd’ and Staff Events!
• Training and development opportunities
• Access to programmes and volunteering opportunities with Derby County Community Trust

Derby County Football Club is an Inclusive Club for all and is committed to Equality and Diversity.

As part of the Club's commitment to providing a safe environment for children and young people, applicants should be aware that this post is subject to an Enhanced Disclosure and Barring Service (DBS) Criminal Record Check.

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