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- Tasks: Be the bridge between customers and tech teams, ensuring smooth service delivery.
- Company: Join Kick, a people-first IT service provider with a collaborative culture.
- Benefits: Enjoy 33 days off, private medical insurance, and wellness support.
- Other info: Embrace a culture of innovation and continuous learning with excellent career growth.
- Why this job: Make a real impact by enhancing customer experiences in a supportive environment.
- Qualifications: Experience in IT service delivery and strong communication skills required.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Location: Bellshill (Hybrid – 3 days on-site)
Type: Permanent | Full-time (35 hours/week)
At Kick, we’re on a mission to deliver outstanding IT services with a personal, people‑first touch. You’ll be the key link between our customers and our technical teams, ensuring services run smoothly, issues are resolved quickly, and communication is clear, warm, and professional.
What You’ll be Doing:
- Acting as a trusted partner for customers, managing service performance and expectations.
- Leading service reviews, creating reports and turning insights into meaningful improvements.
- Coordinating major incidents when needed, ensuring clear communication and follow‑up actions.
- Working closely with internal teams to ensure seamless, high‑quality service delivery.
- Using data and customer feedback to spot opportunities for enhancement.
- Bringing teams together, encouraging collaboration and helping build a positive, supportive culture.
What We’re Looking For:
- Experience in IT service delivery or a similar customer‑focused role.
- Excellent communication and relationship‑building skills.
- A proactive, problem‑solving mindset with a focus on improvement.
- Confidence to take ownership and keep things moving — even when challenges arise.
- A passion for delivering a brilliant customer experience.
Why Kick?
At Kick, we believe people are at the heart of what we do. We are proud to hold all six Microsoft Solutions Partner designations, reflecting our investment in knowledge, capability, and our people. Our culture is built on collaboration, innovation, inclusivity, and continuous learning—ensuring every team member feels valued and supported.
Perks & Benefits:
- 33 days annual leave (plus an extra day off in your birthday month)
- Holiday buy scheme (up to an extra 5 days)
- Additional service days
- Private medical insurance & 24/7 Digital GP
- Life assurance
- Group pension & salary sacrifice schemes (including EV car scheme)
- Cycle to work
- Wellbeing support and discounted gym access
- Retail discounts, cashback card & tech purchase scheme
- Social events & volunteering opportunities
- Eligibility for ÂŁ500 Excellence Award
- Enhanced maternity, paternity & adoption leave (up to 4 month’s full pay and 4 month’s half pay)
Service Delivery Manager in Bellshill employer: Kick ICT Group
Contact Detail:
Kick ICT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Bellshill
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that Service Delivery Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and customer experience. We recommend using the STAR method to structure your answers—this will help you showcase your problem-solving skills effectively.
✨Tip Number 3
Showcase your passion for customer experience during interviews. Share specific examples of how you've improved service delivery in past roles. This will demonstrate your proactive mindset and commitment to excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Kick.
We think you need these skills to ace Service Delivery Manager in Bellshill
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Delivery Manager role. Highlight your experience in IT service delivery and how it aligns with our mission at Kick. We want to see how you can bring that personal, people-first touch to our team!
Show Off Your Communication Skills: Since communication is key in this role, use your application to demonstrate your excellent relationship-building skills. Share examples of how you've effectively communicated with customers and internal teams in the past. We love a good story!
Be Proactive and Problem-Solving: We’re looking for someone who takes ownership and tackles challenges head-on. In your application, mention specific instances where you've identified issues and implemented solutions. Show us your proactive mindset and how you can enhance our service delivery.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our amazing team at Kick!
How to prepare for a job interview at Kick ICT Group
✨Know Your Stuff
Make sure you understand the role of a Service Delivery Manager inside out. Familiarise yourself with IT service delivery concepts and be ready to discuss how you've successfully managed customer relationships in the past.
✨Showcase Your Communication Skills
Since communication is key in this role, prepare examples that highlight your ability to convey complex information clearly and professionally. Think about times when you’ve turned customer feedback into actionable insights.
✨Be Proactive in Problem-Solving
Demonstrate your proactive mindset by sharing specific instances where you identified potential issues before they escalated. Show them how you took ownership and led teams to resolve challenges effectively.
✨Emphasise Team Collaboration
Kick values collaboration, so come prepared with examples of how you've fostered teamwork in previous roles. Discuss how you’ve encouraged a positive culture and brought teams together to achieve common goals.