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- Tasks: Help customers resolve technical issues with a friendly approach and manage support cases efficiently.
- Company: Join Kick ICT Group, a leading IT services provider in the UK, known for outstanding service and innovation.
- Benefits: Enjoy 30 days holiday, private healthcare, gym discounts, and a birthday day off!
- Why this job: Be part of a collaborative culture that values diversity, creativity, and continuous learning.
- Qualifications: 3 years experience in VOIP and Connectivity solutions, excellent communication skills, and a positive attitude.
- Other info: This hybrid role requires on-site presence 3 times a week; work permit needed for non-residents.
The predicted salary is between 21600 - 29000 £ per year.
Technical Helpdesk Comms Consultant, London
Client:
Kick ICT Group Ltd
Location:
London, United Kingdom
Job Category:
Other
Job application tracking
–
EU work permit required:
Yes
Job Reference:
6a65c7c1d716
Job Views:
2
Posted:
14.07.2025
Expiry Date:
28.08.2025
Job Description:
Kick ICT Group
Kick ICT Group is one of the fastest growing providers of IT Services in the UK, with a talented and highly skilled team that provide outstanding service and value to our customers.
We pride ourselves on our commitment to providing outstanding IT solutions, services and support. Yet we believe that it\’s how we work with people that is most important to us.
Kick ICT are proud to be one of the few Microsoft Partners in the UK to hold all six of Microsoft\’s industry recognised Solutions Partner designations. While these designations are technical in nature, they also speak to something biggeR: our ongoing investment in the knowledge, tools, and people needed to deliver outstanding service and support.
Job application tracking
At Kick, our culture is built on a foundation of collaboration, innovation, and respect. We foster an environment where every team member feels valued and empowered to contribute their unique perspectives and skills. Our commitment to continuous learning and development ensures that our team stays at the forefront of technological advancements.
We believe in maintaining a healthy work-life balance, encouraging creativity, and celebrating our successes together. Our open and inclusive atmosphere promotes teamwork and drives us to achieve our collective goals.
Because a stronger team is an inclusive one. We believe diverse perspectives make for better ideas, stronger collaboration, and more innovative outcomes. We’re building a culture where everyone feels heard, valued, and empowered to thrive — no matter their background, identity, or experience.
The Role
BASE LOCATION: Bellshill – This role is hybrid and requires you to be on-site 3x per week
SALARY: Up to £29K Depending on skills and experience
WORKING PATTERN: Permanent | Full-time (35 hours per week)
As a Technical Helpdesk Comms Consultant, you’ll play an important role in the continued success of our business. You will be expected to respond to and work through the support cases logged into the Comms support queue in priority order and work with the customer to resolve their issues. These will involve, but not restricted to,: –
- 3CX
- NEC
- Teams calling
- Internet Connectivity
Key Responsibilities
- Take 14 cases per day. This figure will fluctuate dependent on the number of incoming cases
- Communicate with the customer in a warm, friendly and professional manner
- Creating and modifying users in active directory and setting up new user profiles
- Monitor the queue and the SLA response times taking cases before the SLA expires
- Manage cases within your queue and update at the end of each week, with a maximum of 10 cases still open (where possible)
- Keep notes current and up to date on each communication and communicate with each case daily
- Liaise with the customer before closing a case to get agreement the issue is resolved
- Assist other departments within the company with support issues where technical assistance is required
- Update customers\’ technical documentation as required
What do I need?
- 3 years experience working with VOIP and Connectivity solutions and technology
- Excellent telephone manner
- Strong work ethic
- Positive attitude and desire to provide excellent customer service
- A desire to do the very best you can in everything that you do
- Organisational skills with the ability to handle multiple tasks simultaneously
- Strict attention to detail
- Punctuality
- A team player willing to contribute to the team and suggest improvements
- The desire to go that extra mile for great customer service
- Experience in a similar role
- 30 days holiday, rising by 1 day/year after 2 years service (prorated for part-time employees)
- An additional days annual leave for your birthday, which can be taken within your birthday month
- Private healthcare which provides access to a 24-hour digital GP service and discounted gym memberships
- Life insurance up to 2x your salary in the event that the worst should happen
- Enhanced maternity, paternity and adoption leave
- Access to discount of up to 47% on childcare costs throughout our partnership with Yellownest
- Cycle to work scheme
- Access to our BHN Benefits portal which provides the following; home & Tech scheme to purchase items from Currys and/or Ikea, retail discounts from over 100 high street stores, bYond cashback card
- Social events throughout the year
- Eligibility to receive £500 reward as part of our Excellence Award scheme
- Discounted access to LivingWell Health Club (Bellshill)
- Opportunity to take part in company sponsored volunteering days throughout the year
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 14/07/2025 by TN United Kingdom
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Technical Helpdesk Comms Consultant employer: Kick ICT Group Ltd
Contact Detail:
Kick ICT Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Helpdesk Comms Consultant
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as 3CX and NEC Teams. Having a solid understanding of these systems will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved technical issues in the past. This will highlight your ability to communicate effectively and maintain a positive attitude under pressure.
✨Tip Number 3
Research Kick ICT Group's company culture and values. Understanding their emphasis on collaboration and inclusivity can help you tailor your responses in interviews to align with their ethos, making you a more attractive candidate.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. Inquiring about team dynamics or opportunities for professional development shows your genuine interest in the role and the company, setting you apart from other candidates.
We think you need these skills to ace Technical Helpdesk Comms Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in VOIP and connectivity solutions. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle multiple tasks. Mention specific examples of how you've successfully resolved technical issues in the past.
Showcase Your Communication Skills: Since the role requires excellent communication, ensure your application reflects a warm and professional tone. This can be demonstrated through your writing style in both your CV and cover letter.
Highlight Teamwork and Collaboration: Emphasise your ability to work as part of a team. Provide examples of how you've contributed to team success or suggested improvements in previous roles, aligning with Kick ICT Group's values.
How to prepare for a job interview at Kick ICT Group Ltd
✨Showcase Your Technical Knowledge
As a Technical Helpdesk Comms Consultant, it's crucial to demonstrate your understanding of VOIP and connectivity solutions. Be prepared to discuss specific technologies you've worked with, such as 3CX or NEC Teams, and how you've resolved technical issues in the past.
✨Emphasise Customer Service Skills
Kick ICT values excellent customer service, so highlight your experience in providing support. Share examples of how you've communicated effectively with customers, resolved their issues, and maintained a positive attitude even under pressure.
✨Demonstrate Organisational Skills
With the expectation to handle multiple cases simultaneously, showcase your organisational skills. Discuss how you prioritise tasks, manage your time, and keep track of case updates to ensure timely resolutions.
✨Be a Team Player
Kick ICT fosters a collaborative environment, so express your willingness to work as part of a team. Share experiences where you've contributed to team success, suggested improvements, or assisted colleagues with technical challenges.
