Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support for Pegasus and SunSystems software to help businesses thrive.
- Company: Join Kick ICT Group, a diverse and inclusive company dedicated to excellent customer service.
- Benefits: Enjoy hybrid or remote work options, competitive salary, and a supportive team environment.
- Why this job: Be part of a dynamic team that values problem-solving and continuous learning while making a real impact.
- Qualifications: Experience with Infor Sunsystems or similar financial applications is preferred; strong communication skills are essential.
- Other info: Opportunity for personal growth through cross-training and contributing to our knowledge base.
The predicted salary is between 36000 - 60000 £ per year.
Pegasus and SunSystems Support Consultant BASE LOCATION: Bellshill (Hybrid) or Fully remote depending on candidate location SALARY: Up to £50K depending on skill-set and experience WORKING PATTERN: Permanent I Full-time (35 hours per week) ROLE PURPOSE: The purpose of the role is to provide first-class levels of application support to our Infor customer base via telephone, e-mail and remote connectivity. The role would initially focus on Pegasus Opera related product support and then expand to include the Sunsystems suite of applications. The focus of this role is to provide support to our customers on business-critical software applications, enabling business tasks to be performed effectively and efficiently with minimal down time. We strive to provide excellent customer service through building strong relationships with customers and fostering ongoing commitment to our organisation. Key Responsibilities Investigation and resolution of support cases in a knowledgeable and timely manner keeping to client expectations and meeting SLAs. Management of personal case queue ensuring continuous case progression to completion. Participation in support as part of a team to bring cases to completion. Commitment to continuous skills acquisition of the Infor division stack of products. Contribute to our existing product knowledge base via article writing. Cross train other team members as applicable. Work in partnership with the project team and sales to ensure smooth client transitions to support. What do I need? Experience with Infor Sunsystems and/or Pegasus Opera Software (ideal) or other similar accounting-based financial applications such as Sage, Business Central, SAP Business One, Netsuite, ERP, or other similar accounting packages. Good working knowledge of Excel and other Office 365 products. Payroll systems knowledge a plus. Experience with any P2P (Purchase to Pay) Systems. Track record of building good working relationships with customers, colleagues, and suppliers. Basic SQL skills a plus. Excellent verbal and written communication skills. Enjoys problem solving. Quick and keen learner. Self-motivated. Takes ownership. Kick ICT Group recognise the value of a diverse workforce and are committed to making our working environment inclusive for all. #J-18808-Ljbffr
Contact Detail:
Kick ICT Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pegasus and SunSystems Support Consultant
✨Tip Number 1
Familiarise yourself with both Pegasus Opera and SunSystems software. If you haven't used them before, consider taking online courses or watching tutorials to get a basic understanding of their functionalities. This will not only boost your confidence but also show us your commitment to the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves providing support to clients, practice how to communicate effectively and empathetically. Role-playing scenarios with friends or family can help you prepare for real-life interactions.
✨Tip Number 3
Network with professionals in the field. Join relevant online forums or LinkedIn groups where you can connect with others who have experience with Infor products. Engaging in discussions can provide insights and may even lead to referrals.
✨Tip Number 4
Demonstrate your problem-solving skills during any interviews or discussions. Prepare examples from your past experiences where you've successfully resolved issues, especially in a customer support context. This will highlight your ability to handle the responsibilities of the role.
We think you need these skills to ace Pegasus and SunSystems Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Infor Sunsystems, Pegasus Opera Software, or similar accounting applications. Emphasise your problem-solving skills and any customer service experience to align with the role's focus.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer support. Mention specific examples of how you've successfully resolved issues in the past and how you can contribute to the team at Kick ICT Group.
Highlight Technical Skills: Clearly outline your technical skills, especially your knowledge of Excel, Office 365, and any experience with SQL or P2P systems. This will demonstrate your capability to handle the technical aspects of the role.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, provide examples in your application that illustrate your ability to communicate effectively with customers and colleagues.
How to prepare for a job interview at Kick ICT Group Ltd
✨Know Your Software
Make sure you have a solid understanding of Pegasus Opera and SunSystems, as well as similar accounting software. Brush up on their features and functionalities, and be prepared to discuss how you've used them in past roles.
✨Demonstrate Problem-Solving Skills
Since the role involves troubleshooting and resolving support cases, think of examples where you've successfully solved problems in a timely manner. Be ready to explain your thought process and how you approached each situation.
✨Showcase Communication Skills
Excellent verbal and written communication is key for this role. Practice explaining complex concepts in simple terms, and be prepared to discuss how you've built strong relationships with customers and colleagues in the past.
✨Highlight Continuous Learning
This position requires a commitment to ongoing skills acquisition. Share examples of how you've pursued professional development in the past, whether through formal training or self-directed learning, especially related to Infor products.
