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- Tasks: Support customer queries and resolve technical issues in a dynamic helpdesk environment.
- Company: Leading IT service provider in Scotland with a strong reputation.
- Benefits: Competitive salary, generous holiday allowance, private healthcare, and hybrid work model.
- Why this job: Join a supportive team and enhance your tech skills while making a difference.
- Qualifications: 3 years of experience in a similar role and excellent communication skills.
- Other info: Great opportunity for career growth in a thriving industry.
The predicted salary is between 28800 - 43200 £ per year.
A leading IT service provider in Scotland is seeking a 1st Line Technical Helpdesk Consultant to support customer queries through various technical cases. The ideal candidate will have at least 3 years of experience in a similar role, particularly with Office 365, and possess excellent communication skills. This full-time position offers a hybrid work model, competitive salary, and numerous benefits including a generous holiday allowance and private healthcare.
Hybrid 1st Line Tech Helpdesk Consultant in Bellshill employer: Kick ICT Group Ltd
Contact Detail:
Kick ICT Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid 1st Line Tech Helpdesk Consultant in Bellshill
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in helpdesk roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your Office 365 knowledge. We all know that being tech-savvy is key, so make sure you can confidently discuss common issues and solutions related to it.
✨Tip Number 3
Show off your communication skills! During interviews, practice explaining technical concepts in simple terms. This will demonstrate your ability to support customers effectively, which is crucial for a 1st Line Tech Helpdesk Consultant.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hybrid 1st Line Tech Helpdesk Consultant in Bellshill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Office 365 and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 1st Line Tech Helpdesk Consultant role. Share specific examples of how you've tackled customer queries in the past.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Kick ICT Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office 365 and any other relevant technologies. Be prepared to answer technical questions or even troubleshoot a scenario during the interview. This will show that you’re not just familiar with the tools, but that you can effectively use them to solve customer queries.
✨Show Off Your Communication Skills
Since this role involves supporting customers, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you would handle a customer query, so think about how you can convey information clearly and concisely.
✨Research the Company Culture
Take some time to understand the company’s values and work culture. This will help you tailor your answers to align with what they’re looking for. Plus, it shows that you’re genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and hybrid work model. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
