Operations Room Assistant

Staff Benefits At Kibble

• Learning continues with opportunities for further training, job variety and funded study
• Healthcare significantly contributes to expenses such as dental treatments, new glasses and contact lenses
• Money off shopping and events from Blue Light Card, Costco and other partners
• Discounts are available for childcare through Puddle Lane children’s nursery
• Immediate access to confidential counselling helps you prioritise self-care
• Wellbeing perks continue with Cycle to Work and generous holidays

About Kibble

Kibble supports children and young people (aged 5-26) who have experienced trauma and adversity through residential care, education and mental health services. For more than 200 years, we’ve put young people first and have built a trusted charity with vital services that strive to transform lives, families and communities.

When starting a new job at Kibble, you’ll become part of a dedicated staff team who make sure children are happy and safe 365 days a year, 24/7. Whether your role is in care, education, or the corporate side, you’ll help give young people a chance at life.

What is the job function?

Working within the Operations Room, you will ensure a secure and safe environment for young people, staff and visitors by monitoring and controlling a number of security systems. You will be responsible for coordinating visitor check‑ins, including scanning and managing the access and movement of all staff, young people and visitors within the centre, all while adhering to strict safeguarding and confidentiality protocols.

Main Duties

• Monitoring Close Circuit Television (CCTV) for Kibble properties and ensuring any suspicious or unsafe activity is promptly reported and recorded.
• Act as first point of contact for staff and external visitors, providing clear and accurate information.
• Manage the check‑in and check‑out process for visitors, contractors, and staff, ensuring they are properly identified and authorised.
• Log incidents and visitor activity in line with centre policies.
• Control and operate door entry/exit systems.
• Respond quickly and appropriately to alarms or incidents, following established protocols.
• Maintain effective communication with Duty Managers and Head of Safe Centre, relaying critical information as needed.
• Provide general administrative support, including reception and main switchboard duties as required.
• Conduct security screenings using the body scanner for young people, staff and visitors as necessary.
• Carry out fire system checks.
• Conduct regular system checks to ensure all security equipment is operational (e.g., pager and radio systems).
• Distribute keys and other equipment to social work staff and ensure their return at the end of the shift.
• Maintain strict confidentiality of sensitive information, including records and CCTV footage.
• Ensure compliance with Health and Safety Standards for those who are within the centre.

What skills, qualification and experience are we looking for?

Essential

• Strong observational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to remain calm and act quickly in high‑pressure situations.
• Proficient in using CCTV and security monitoring systems or willingness to learn.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Understanding of confidentiality and data protection protocols (e.g., GDPR).
• Basic IT skills, including familiarity with record‑keeping software.

Desirable

• Previous experience in a similar role, particularly in a residential care or high‑security environment.
• Previous experience of security/fire safety systems.
• Educated to HNC level.

Additional Information

Share any notes that provide extra details.

Example of Care Rota

If relevant add rota pattern.

Safe Crisis Training (SCM)

Successful candidates will require a level of fitness to be able to carry out SCM. Please see note section below (4) for further information.

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