Nights Service Manager

About Kibble

Kibble supports children and young people (aged 5-26) who have experienced trauma and adversity through residential care, education and mental health services. For more than 200 years, we’ve put young people first and have built a trusted charity with vital services that strive to transform lives, families and communities. When starting a new job at Kibble, you’ll become part of a dedicated staff team who make sure children are happy and safe 365 days a year, 24/7. Whether your role is in care, education, or the corporate side, you’ll help give young people a chance at life.

What is the job function?

We are seeking a Service Manager (Nights) to join our mid-management team and be responsible for the running of designated services at night, both on and off campus. This will include the management of staff and other resources to ensure the best possible environment and care for our young people.

Main Duties

• Undertaking the Duty Manager role at night which includes ensuring all services are adequately staffed, being the first point of contact for night staff across the services, managing emergency/respite admissions, liaising with social work out of hours services, health professionals, emergency services, parents, senior management, and police as appropriate;
• Developing a care planning system and ensuring that staff produce and maintain appropriate care plans for each young person;
• Deputising for the Night Operation Manager as necessary and contributing to the development of the service to ensure that it continues to meet the needs of a changing client group;
• Providing an appropriate level of guidance and support to staff, both formally and informally;
• Assisting in the production of Service Development Plans and coordinating the personal and professional development of staff while also maintaining your own continuing professional development;
• Ensuring that staff awareness of Health and Safety rules and regulations is maintained at all times;
• Maintaining an awareness and understanding of the services provided by the other parts of the organisation;
• Undertaking any other reasonable duties as may be delegated by Kibble’s management from time to time.

Who are we looking for?

To be successful you must be able to:

• Respond positively and calmly to physical and verbal aggression;
• Establish relationships with young people within which incidents of physical, emotional, or mental abuse can be revealed;
• Understand the roles and responsibilities of all individuals, groups and organisations that are involved in the care of the young people both within and outwith the Centre;
• Work unsupervised and on own initiative;
• Communicate clearly and precisely orally and in writing both within the organisation and with external agencies;
• Manage and motivate self in forming and sustaining relationships with children and young people, in working with internal and external colleagues and in undertaking administrative and allied duties.

What qualification and experience are we looking for?

• Possession of or working towards Introduction to Social Pedagogy or/SVQ4 or equivalent SCQF Level 8/9 qualification;
• Three years’ experience of working with children or young people in residential/day care;
• Ability to build trusting relationships with children, young people and staff;
• Strong emotional resilience and the ability to cope with competing demands;
• Ability to represent the organisation professionally with external agencies, including representation at all appropriate meetings;
• Experience of motivating and leading others and providing support and guidance to staff or peers;
• Strong IT literacy with a good understanding of Microsoft Word, Excel and PowerPoint;
• Excellent communication skills both verbal and written;
• Possess a full driving licence, and be willing and able to drive school transport;
• Possess current membership of the SSSC;
• Able to evidence a commitment to Continuing Professional Development and to provide an up to date PRTL record;
• A trauma informed practitioner.

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