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- Tasks: Join our team as a Service Advisor, delivering top-notch customer service and managing workshop operations.
- Company: Bolton Kia is Europe's No.1 Kia Dealer, known for exceptional sales and innovative electric vehicles.
- Benefits: Enjoy perks like private medical care, employee car schemes, and 25 days annual leave plus bank holidays.
- Why this job: Be part of a dynamic team in a fast-paced environment, contributing to a leading automotive brand's success.
- Qualifications: Experience in customer service and a full UK Driving License are essential; strong communication skills are a must.
- Other info: We offer an inclusive recruitment process and welcome applicants from all backgrounds.
The predicted salary is between 24000 - 32000 £ per year.
Service Advisor, Bolton Kia
OTE £32,000
Bolton Kia are proud to hold the title of ‘Europe’s No.1 Kia Dealer’ in terms of sales volume; the Bolton dealership sell more new vehicles than any other dealership, not just in the UK but across Europe. Conveniently located on Middlebrook Retail Park in Horwich, off Junction 6 of the M61, the dealership spans across two sites – the Sales showroom; selling new and used vehicles and just 300 yards away, it’s Service & Parts department.
Bolton Kia are also the only dealership to be wholly owned by the manufacturer – Kia UK, giving Bolton Kia staff access to excellent employee benefits, including private medical insurance, employee car ownership scheme, employee discount schemes and more – see below.
Kia UK is a leading automotive brand offering one of the industry’s largest range of models across multiple vehicle segments, contributing to it being the fifth most popular UK car brand in 2023. Kia is now widely known for its advanced electrified products offering the technology of tomorrow, today. Spearheading this charge are award-winning products including the fully electric EV6 – Kia’s first dedicated electric vehicle – and the new pioneering EV9.
Kia UK has consistently grown for over 30 years, supported by bold design, quality products and ever-evolving customer service. By 2027, the brand aims to offer no less than nine fully electric vehicles in the UK, a positive step towards becoming a leading global sustainable mobility solutions provider.
The Role – Working in a team of 4 Service Advisors the purpose of the role is to provide exceptional customer service and ensuring the smooth and efficient operation of the service department. The incumbent should have excellent communication and organizational skills, with a passion for delivering exceptional customer service and a full UK Driving License.
At Bolton Kia we value our employees and in return for your commitment, you can expect a competitive salary, plus excellent benefits.
The Benefits
Employee Car Scheme (car lease + insurance all included from £85/month)
Private Medical Care (Vitality)
Annual Health Checks and free flu jabs offered
Private Dental Care (Denplan, £0 excess)
Pension with enhanced employer contribution
Income Protection & life Assurance
Critical Illness Protection
25 days Annual Leave + Bank Holidays
Wellness benefits including cycle to work scheme, free eye tests, employee assistance programme, and more
Financial hub providing free financial guidance and support
Enhanced Maternity, Adoption and Shared Parental Leave (up to 6 months full pay)
Enhanced Paternity Leave
Birthday Vouchers
Main Responsibilities
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Arranging customer bookings for the workshop, recording & communicating authority for any extra work required or parts to be ordered or fitted.
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Understand the customer\’s needs and correctly interpret instructions.
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Assist with planning the forward capacity of the workshop, monitoring all work to ensure that it is completed by the times required.
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Check, inspect and test incoming and outgoing vehicles and work including acting as quality controller, as required.
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Ensure that work done, parts and consumables used and tests carried out are accurately recorded on the job card/repair order. Cost the work and raise invoices.
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Handle customer complaints and resolve issues in a timely and professional manner.
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Follow up with customers to ensure their satisfaction with the service provided.
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Collating information for CSI.
Requirements:
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Service Advisor experience in an automotive dealership or service centre
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Strong customer service and communication skills. Able to communicate clearly and concisely with both customers and other staff members.
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Excellent organisational and time management skills
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Ability to work in a fast-paced environment.
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Proficient in Microsoft Office and dealership management software
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A Full UK Driving License is essential for this role
We are looking for the best candidate for the job and encourage you to apply if you believe your skills and experience would be a good fit for this role.
Location
The Bolton Kia dealership spans across two separate buildings, both based on Middlebrook Retail Park, with free parking, located off Junction 6 of the M61. The nearest train station is Horwich Parkway.
There is step-free access throughout the building.
We are committed to providing an inclusive and accessible recruitment process. We understand that every candidate is unique, and we welcome the opportunity to make reasonable adjustments to ensure that all individuals can fully participate in our interview process. If you require any adjustments or support to facilitate your interview, please do not hesitate to reach out to sstephens@boltonkia.co.uk We are happy to discuss your needs and make arrangements that support your participation to best showcase your skills and qualifications.
At Kia, we are committed to employing the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and thereby not discriminating against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
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Service Advisor, Bolton Kia employer: Kia
Contact Detail:
Kia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor, Bolton Kia
✨Tip Number 1
Familiarise yourself with Kia's latest models and technologies, especially their electric vehicles like the EV6 and EV9. This knowledge will not only impress during your interview but also show your genuine interest in the brand.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've handled difficult situations or complaints in the past. This will demonstrate your ability to maintain high customer satisfaction, which is crucial for a Service Advisor role.
✨Tip Number 3
Research Bolton Kia's reputation and achievements, such as being Europe’s No.1 Kia Dealer. Mentioning this in your conversation can show that you are well-informed and enthusiastic about joining a successful team.
✨Tip Number 4
Prepare questions about the role and the dealership's future plans, particularly regarding their commitment to sustainability and electric vehicles. This shows your forward-thinking mindset and aligns with Kia's goals.
We think you need these skills to ace Service Advisor, Bolton Kia
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor or in a similar role. Emphasise your customer service skills, organisational abilities, and any experience with automotive dealerships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the automotive industry. Mention specific examples of how you've successfully handled customer complaints or improved service efficiency in previous roles.
Highlight Relevant Skills: In your application, clearly outline your communication skills, time management abilities, and proficiency with Microsoft Office and dealership management software. These are key requirements for the role.
Show Enthusiasm for Kia: Demonstrate your knowledge of Kia as a brand and its commitment to innovation and customer satisfaction. This shows that you are genuinely interested in the company and the role you're applying for.
How to prepare for a job interview at Kia
✨Know the Company
Before your interview, take some time to research Bolton Kia. Understand their values, their position in the market, and what makes them unique as Europe's No.1 Kia Dealer. This knowledge will help you tailor your answers and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Service Advisor, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer complaints or went above and beyond to meet customer needs. This will demonstrate your ability to excel in this role.
✨Demonstrate Organisational Skills
The role requires excellent organisational and time management skills. Be ready to discuss how you prioritise tasks and manage your time effectively, especially in a fast-paced environment. Consider sharing specific strategies or tools you use to stay organised.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, the service department's goals, or the training opportunities available. This shows your enthusiasm for the position and helps you assess if it's the right fit for you.
