Digital Solutions Specialist

Welcome to Kia UK!

About Us

Kia UK is a leading automotive brand offering one of the industry’s largest range of models across multiple vehicle segments and was the fourth most popular UK car brand in 2023. With 190 Kia Dealers across the country, Kia is now widely known for its advanced electrified products offering the technology of tomorrow, today. Spearheading this charge are award-winning products including the fully electric EV6 – Kia’s first dedicated electric vehicle, the 2024 World Car of the Year the EV9, the all new electric compact SUV the EV3, and WhatVan?’s ‘One to Watch’, the PV5 due to launch this year. Kia UK has consistently grown for over 30 years, supported by bold design, quality products and ever-evolving customer service. By 2027, the brand aims to offer no less than nine fully electric vehicles in the UK, a positive step towards becoming a leading global sustainable mobility solutions provider.

People are central to Kia UK and every day is an opportunity to learn something new and to grow personally and professionally. This was recognised with Kia UK named as one of the UK’s Best Workplaces 2024 by Great Place To Work, and also ranked in the 2024 Best Workplaces for Women, Development, Wellbeing, and Manufacturing, Production & Transportation. Kia employees reported positively on areas such as working atmosphere, trust in management, corporate strategy, pride in working for the company, benefits, facilities and much more!

The Team

The Kia UK Marketing Team lead national campaigns, launch exciting products, shape media strategies, and drive tactical marketing initiatives. We organise high-profile events and manage prestigious sponsorships. We stay ahead with innovative campaigns and through collaboration with our dealer network. We manage and optimize customer interactions.

The Role

Join us as Digital Solutions Specialist and support the Digital & Data Solutions Manager to oversee and optimize customer interactions across various channels, managing AI chat operations, ensuring effective lead distribution, supporting system development including our 3D car configurator, and ensuring compliance with data policies. This role is crucial for enhancing customer experience and improving overall CRM performance.

General Responsibilities:

• Develop effective and collaborative relationships with internal and external partners, acting as a thought partner for the development of digital and data solutions.
• Work closely with the CRM team to advise and support projects with the aim of improving overall CRM performance in Open Rates, CTRs etc.
• Manage and authorise data requests from KUK departments.
• Develop and maintain up-to-date documentation for all systems and processes.

Channel-Specific Responsibilities:

• Manage third party suppliers to ensure the effective distribution of leads to dealers and van centres.
• Develop and generate reporting on lead management to support dealers, van centres and field teams to improve conversion and performance.

• Manage third party suppliers to ensure the effective operation of Kia Chat.
• Develop and generate reporting on Chat follow up and conversions, supporting dealers, van centres and field teams.
• Support the definition and roll-out of future phases of Kia Chat.

• Support the development and implementation of future customer and data systems, including the development of the Kia website (One Web) and Kia Apps.
• Manage & Support the Showcase content, ensuring it remains always up to date and relevant.
• Creation and maintenance of 360 digital assets & ensuring earliest available reference photos for new vehicles/derivatives.
• Assist with enhancing Dealer & Customer usage.
• Assist with reporting and analysis of usage, downtime, troubleshooting, etc.

• Manage the KUK customer database (currently Siebel) including all extracts and data flows.
• Play a key role in the continued development of the database, including proposed transition to Salesforce.
• Ensure KUK policies are adhered to and updated in line with latest legislation in respect of data storage, use and retention/deletion.
• Work with third parties and business partners to ensure compliance and best practice in respect of data storage and handling.

About You

Education: Educated to degree or equivalent level preferred.

Experience: Minimum 2 to 3 years of experience in a digital strategy and/or project management role. Experience of CRM system development and integrations. Automotive experience beneficial.

Skills:

• High energy, driven, self-starter, motivated, with a desire to learn.
• Excellent interpersonal and communication skills.
• Demonstrate effectiveness in working cross functionally.
• Organised individual with a high level of attention to detail and results driven.
• Demonstrates resilience, flexibility and willingness to explore different paths to achieve an outcome.
• Strong ability to manage projects, schedules and multiple stakeholders.
• Logical and objective, with the ability to translate feedback into processes, flows and results.
• Adjust quickly to new circumstances, challenges and ability to handle ambiguity.
• A team player working on multiple projects supporting various initiatives.
• Excellent working knowledge of MS Word, PowerPoint and Excel.
• Understanding of GDPR.

We recognise that there may be a number of ways to meet our requirements. We are looking for the best candidate for the job and encourage you to apply even if your experience or qualifications don’t exactly match what we’ve outlined in the role description. If you think you could be a good fit for this role, we’d love to hear from you!

The Benefits

• Flexible working hours (core hours between 10:00am-3:00pm).
• Hybrid working (up to 2 days a week remote working pro rata).
• Employee Car Scheme (car lease + insurance all included from £85/month).
• Onsite Chef - free lunch every day.
• Private Medical Care (Vitality).
• Annual Health Checks and free flu jabs offered onsite.
• Private Dental Care (Denplan, £0 excess).
• Pension with enhanced employer contribution.
• Income Protection & life Assurance.
• Critical Illness Protection.
• 24 days Annual Leave + Bank Holidays.
• Wellness benefits including cycle to work scheme, free eye tests, employee assistance programme, Mental Health First Aiders and more.
• Financial hub providing free financial guidance and support.
• Work from anywhere for one week a year.
• Enhanced Maternity, Adoption and Shared Parental Leave (up to 6 months full pay).
• Enhanced Paternity Leave.
• Pool tables, dart board, and massage chairs onsite.
• Opportunity to get involved & give back via our charity partners.
• Birthday Vouchers.
• Celebrations such as our Spring Ball, Christmas events, Social Club and much more!

Location/Travel

The Kia UK Head Office is based in Walton-on-Thames, just a 5-minute walk from the station. We also have plenty of on-site parking for drivers, including EV charging ports. There is step-free access throughout the building, but please let us know if you require any additional accessibility support and we will cater to your needs as best we can.

Interview Process

• Step 1: CV review.
• Step 2: Teams interview.
• Step 3: Face-to-face interview.

We are committed to providing an inclusive and accessible recruitment process. We understand that every candidate is unique, and we welcome the opportunity to make reasonable adjustments to ensure that all individuals can fully participate in our interview process. If you require any adjustments or support to facilitate your interview, please do not hesitate to reach out to ghope@kia.co.uk. We are happy to discuss your needs and make arrangements that support your participation to best showcase your skills and qualifications.

At Kia, we are committed to employing the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and thereby not discriminating against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.