After Sales Regional Business Manager - West Midlands, Shropshire & North Wales

About Us

Kia UK is a leading automotive brand offering one of the industry’s largest range of models across multiple vehicle segments, contributing to it being the fourth most popular UK car brand in 2025. With more than 190 Kia dealerships across the country, Kia is now widely known for its advanced electrified products offering the technology of tomorrow, today. Spearheading this charge are award‑winning products including the fully electric EV6 – Kia’s first dedicated electric vehicle, the new pioneering EV9 and the recently launched PV5 Van. Kia UK has consistently grown for over 30 years, supported by bold design, quality products and ever‑evolving customer service. By 2027, the brand aims to offer no less than nine fully electric vehicles in the UK, a positive step towards becoming a leading global sustainable mobility solutions provider. People are central to Kia UK and every day is an opportunity to learn something new and to grow personally and professionally. This was recognised with Kia UK named as one of the UK’s Best Workplaces 2025 by Great Place To Work, and also ranked in the 2025 Best Workplaces for Women. Kia employees reported positively on areas such as working atmosphere, trust in management, corporate strategy, pride in working for the company, benefits, facilities and much more!

The Team

Our mission is “to create space for people to get inspired and time to bring their ideas to life”. But what does that really mean? It means that we don’t just create great products, we also deliver great experiences. Here at Kia, we don’t just sell cars, we also offer a huge range of services including Kia Connect (where users can control their car remotely), Kia Charge, MyKia platform, Kia Car Insurance – the list goes on. However, arguably the most important service we deliver is Aftersales Support and Expertise.

The Role

We currently have a vacancy for a talented and driven individual to operate a Regional After Sales field management role within the organisation, covering the West Midlands, Shropshire & North Wales. This is a rare and exciting opportunity for career progression within a highly successful business. You do not need to be an automotive aftersales specialist to apply. The successful candidate will be supported to acquire the more detailed aspects of this role on the job, through the support and guidance of our UK number one ranked Aftersales Field Team. More important are your interpersonal and communication skills, along with the ability to influence change. If you have experience within account management, along with strong coaching and persuasion skills, this could be the ideal role for you.

Overall responsibility

• Maximise dealer after sales performance and profitability.
• Increase parts and accessory sales and customer retention, utilising SMART dealer action plans.
• Manage at dealer/regional level the customer satisfaction performance to achieve No. 1 position in industry CSI surveys.
• Implement marketing activities to achieve KUK commercial objectives.
• Act as the link between KUK and the dealer network.

Commercial Requirements

• Achievement of Regional parts & accessory targets, ensuring genuine parts and accessory are purchased from KUK.
• Ensure dealers participate in all available key commercial programme opportunities and marketing activities, to maximise profitability.
• Ensure participation in KUK/KEU Customer Satisfaction Index (CSI) programmes.
• Generate relevant dealer action plans to improve performance.
• Develop and train dealer staff in all aspects of KUK programmes, policies, procedures and charters.
• Ensure dealer staff are aware of all KUK technical and commercial bulletins and communications, including policies and standards.
• Ensure dealers fully utilise KIA approved systems/programmes to maximise Retention, CRM and available revenue opportunities.
• Identify & implement after sales Best Practice initiatives within dealer network, maximising profitability & reducing KUK costs.
• Produce high standard visit report documents with fully integrated SMART based action plans.

General Requirements

• Provide support for dealers and key internal departments (i.e. KIA Contact Centre, Warranty, Technical, Quality and Parts & Accessory teams).
• Ensuring dealers participate and develop within all core training modules, utilising KIA Academy or core programme initiatives.
• Support new dealer appointments to ensure total understanding of KUK systems and processes.
• Ensure all KUK policies and franchise standards are met, ensuring the relevant areas of the dealer agreement are met and maintained.
• Support, implementation and deployment of projects and short-term commercial initiatives within assigned timescales.
• Full UK driving licence.
• The role requires the successful candidate to live within the territory, alternatively we will consider applications for candidates who are prepared to relocate.

About You

Education

• Degree educated or graduate calibre desirable but not essential.

Experience

• B2B Experience (Automotive manufacturer desirable).
• Retail customer facing experience (dealership operations desirable).
• Ability to negotiate at senior management levels.
• Influencing change to drive Performance Improvement.

Skills

• Excellent interpersonal and communication skills.
• Strong coaching and persuasion skills.
• Self‑starter, confident, organised, motivated, driven and with a desire to learn.
• Strong presentation skills.
• Ability to interpret and present complex data.
• Numerate and PC literate. MS Office (PPT/Excel).

We recognise that there may be a number of ways to meet our requirements. We are looking for the best candidate for the job and encourage you to apply even if your experience or qualifications don’t exactly match what we’ve outlined in the role description. If you think you could be a good fit for this role, we’d love to hear from you!

The Benefits

• Employee Car Scheme (car lease + insurance all included from £90/month).
• Onsite Chef at head office – free lunch.
• Private Medical Care (Vitality).
• Annual Health Checks and free flu jabs.
• Private Dental Care (Denplan, £0 excess).
• Pension with enhanced employer contribution.
• Income Protection & life Assurance.
• Critical Illness Protection.
• 24 days Annual Leave + Bank Holidays.
• Wellness benefits including cycle to work scheme, free eye tests, EAP, Mental Health First Aiders and more.
• Financial hub providing free financial guidance and support.
• Work from anywhere for one week a year.
• Enhanced Maternity, Adoption and Shared Parental Leave (up to 6 months full pay).
• Enhanced Paternity Leave (up to 4 weeks full pay).
• Free weekly yoga, football, and badminton clubs whilst onsite at UK head quarters.
• Pool tables, dart board, and massage chairs whilst onsite at UK head quarters.
• Opportunity to get involved & give back via our charity partners.
• Birthday Vouchers.
• Celebrations such as our summer team building events, Christmas party, Social Club and much more!

Location/Travel

The Kia UK Head Office is based in Walton‑on‑Thames, just a 5 minute walk from the station. We also have plenty of on‑site parking for drivers, including EV charging ports. There is step‑free access throughout the building, but please let us know if you require any additional accessibility support and we will cater to your needs as best we can.

Interview Process

• Step 1: CV review.
• Step 2: Face‑to‑face interview (TBC in person or Teams).
• Step 3: Assessment Centre.

We are committed to providing an inclusive and accessible recruitment process. We understand that every candidate is unique, and we welcome the opportunity to make reasonable adjustments to ensure that all individuals can fully participate in our interview process. If you require any adjustments or support to facilitate your interview, please do not hesitate to reach out to jmoor@kia.co.uk. We are happy to discuss your needs and make arrangements that support your participation to best showcase your skills and qualifications.

At Kia, we are committed to employing the best‑qualified people and provide equal opportunity for the advancement of employees including promotion and training and thereby not discriminating against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.